Bilingual Customer Service Representative

hace 4 semanas

Guadalajara, México CSC Solutions A tiempo completo

A customer support representative for the Furniture website would likely handle various customer inquiries, provide assistance, and ensure a positive customer experience.Here are some typical responsibilities:Product Information: Answering questions about specific furniture products listed on the website, such as materials used, dimensions, color options, and availability.Order Support: Assisting customers with placing orders, providing guidance on the online purchasing process, addressing any issues or questions related to payments, and helping customers track their orders.Returns and Exchanges: Handling customer inquiries and requests regarding returns, exchanges, or refunds, following the company's policies and procedures for such requests.Technical Support: Assisting customers who may be experiencing technical difficulties on the website, such as issues with account creation, login problems, or navigating the site.Delivery and Shipping: Providing information on shipping options, estimated delivery times, and tracking orders to ensure customers are informed about the status of their furniture deliveries.Warranty and Product Support: Addressing customer questions and concerns related to product warranties, providing instructions on how to register or make claims, and coordinating any necessary repairs or replacements.General Inquiries: Handling various customer inquiries regarding promotions, pricing, stock availability, company policies, and other relevant information about Furniture.Troubleshooting and Issue Resolution: Identifying and resolving customer issues, addressing complaints, and escalating complex problems to appropriate departments when necessary.Additionally, a customer support representative may also engage in proactive customer outreach, such as following up with customers to ensure their satisfaction, seeking feedback, and providing assistance with any post-purchase inquiries or concerns.It's important to note that the specific responsibilities and procedures may vary depending on the company's policies, the complexity of their products, and the level of support they aim to provide on their website. For accurate and detailed information, it is recommended to reach out to Furniture directly or review any available documentation or resources they provide for their customer support team.**Requisitos**:- Ingles Avanzado- Preparatoria Terminada- Disponibilidad durante el dia- Experiência en Customer Service- Experiência con Furniture un PlusQue Ofrecemos:- Prestaciones de ley- Bonos de Productividad y Asistencia- Sueldo Base- Oportunidades de crecimiento- Ubicacion AccesibleTipo de puesto: Tiempo completoSalario: $3,500.00 a la semanaHorario:- Lunes a viernesTipos de compensaciones:- Bono de asistencia- Bono de productividad- Bono de puntualidadIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

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