Sr Mdm Engineer

Work Modality: Home Office -Mexico Home-Based. However, if the candidate is based in a city with a client site, occasional hybrid attendance may be required. Summary of Role: We are looking for a Senior MDM Engineer to own the design, deployment, and day‑to‑day management of our enterprise endpoint ecosystem across Windows, Mac OS, i OS, and Android. This role sits at the center of our Microsoft 365 and Intune environment, with hands‑on responsibility for imaging, packaging, software distribution, mobile application and device management (MAM/MDM), and endpoint security. The ideal candidate combines deep technical expertise in the Microsoft stack with practical experience supporting Apple and Android device management and is comfortable working with bilingual (Spanish/English) teams and stakeholders.

• Design, configure, and administer Microsoft Intune for device enrollment, compliance policies, configuration profiles, and app deployment across Windows, Mac OS, i OS, and Android.
• Manage hybrid Active Directory / Azure AD environments, including group policies, conditional access, and identity‑related endpoint configurations.
• Maintain and evolve legacy SCCM infrastructure where still in use, and support migration paths from SCCM to cloud‑native (Intune) management.
• Build and maintain OS images using both traditional imaging methods and Windows Autopilot for zero‑touch provisioning.
• Package, test, and deploy software across the device fleet, ensuring reliable distribution and version control.
• Develop and maintain scripts (Power Shell, shell, or similar) to automate provisioning, configuration, remediation, and reporting tasks.
• Administer Apple Business Manager for i OS/Mac OS device enrollment, app licensing (VPP), and supervised device configuration.
• Manage Android devices via Android Enterprise and Samsung Knox for corporate‑owned and BYOD scenarios.
• Implement and maintain endpoint security controls using Microsoft Defender (for Endpoint and related workloads) and support data protection initiatives via Microsoft Purview.
• Support and administer the broader Microsoft 365 environment as it relates to endpoint and identity management.
• Troubleshoot and resolve complex device, application, and connectivity issues escalated from Tier 1/2 support.
• Document processes, standards, and configurations, and provide guidance to junior engineers and support staff.
• Collaborate with security, infrastructure, and help desk teams to align endpoint policies with organizational compliance and security requirements.
• Plan and lead endpoint management projects end to end — scoping, timelines, resourcing, and risk tracking — for initiatives such as OS migrations, MDM roll‑outs, and tooling changes.
• Coordinate with cross‑functional stakeholders and vendors to keep project milestones on track, and report progress and risks to leadership.
• Conduct training sessions and workshops for clients and internal teams on Endpoint best practices.

• 5+ years of experience in endpoint/systems engineering, with a strong focus on device management.
• Hands‑on expertise with Microsoft Intune (MDM/MAM policies, compliance, app deployment).
• Solid working knowledge of Azure AD and on‑premises Active Directory.
• Experience with SCCM (Config Mgr) administration and troubleshooting.
• Working knowledge of Microsoft 365 administration as it intersects with endpoint management.
• Practical experience with Microsoft Defender for Endpoint and Endpoint Security controls.
• Familiarity with Microsoft Purview for data protection/compliance.
• Experience with traditional OS imaging and Windows Autopilot deployment.
• Software packaging and distribution experience (e.g., Win32 apps, MSI/scripted installs).
• Scripting proficiency, particularly Power Shell, for automation and remediation.
• Experience administering Apple Business Manager and managing Mac OS/i OS devices.
• Experience with Samsung Knox and Android Enterprise device management.
• Demonstrated ability to support a multi‑platform environment (Windows, Mac OS, i OS, Android).
• Fluent in Spanish and English (spoken and written).
• Project management and execution skills: planning, prioritizing, and driving multi‑stakeholder technical projects to completion.
• Skills: Proficiency in SCCM and Intune management and operation.
• Patch and software distribution knowledge.
• Strong knowledge of modern management devices.
• Creation and maintenance of builds (computer images).
• Experience in scripting for automation.
• Excellent problem‑solving and communicatio