Senior Manager, Service
hace 2 semanas
Senior Manager, Service & Sales Model Application ID: Purpose Is responsible for the design and management of the IB region’s bank service and sales methodologies. This role ensures that service delivery and sales processes are integrated, efficient, and customer‑centric. It leverages data and market insights to continuously refine service and sales strategies, ensuring they are effective and adaptable to changing market conditions. Accountabilities Drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Develop and implement comprehensive service and sales models that align with the bank’s strategic objectives and customer expectations. Ensure that the service and sales approaches are integrated, streamlined, and scalable across all retail banking channels. Monitor and analyze service and sales performance data to identify trends, opportunities, and areas of improvement. Works and collaborates with different geographies to take into account various needs in order to improve the Service and Sales Model. Prepare and present detailed performance reports to senior management, providing insights and recommendations for enhancing service and sales effectiveness. Stay informed about industry trends, best practices, and regulatory changes related to service delivery and sales methodologies. Lead the continuous improvement of service and sales processes, leveraging feedback and data insights to enhance effectiveness. Responsible for the sales model route, Q-flow, and customer experience. Develops sales training that supports the segment experience. Education / Experience / Other Information University degree with a minimum of 5 years’ leadership experience in retail channels/products. Strong understanding of payments units, products, pricing and profitability, services, operations, systems, and practices. In‑depth understanding of products‑related operational processes and controls, including knowledge of organization and infrastructure. Demonstrated ability in leading professional staff both in Head Office and across a distributed network. Strong diagnostic skills and proven ability to evaluate options/alternatives and develop recommendations for complex and multi‑dimensional problems/issues. Expert Level Knowledge of International Financial Market. Experienced in local markets. Desired knowledge on Sales & Services. Working Conditions Work in a standard office‑based environment; non‑standard hours are a common occurrence. Moderate travel domestically and internationally. Location: México: Ciudad de México: Miguel Hidalgo #J-18808-Ljbffr
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Senior Service Delivery Manager
hace 2 semanas
distrito federal, México Thales A tiempo completoSenior Service Delivery Manager Join to apply for the Senior Service Delivery Manager role at Thales. Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help...
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Senior SAP AMS Service Manager – Remote Mexico
hace 1 semana
distrito federal, México Nosotros A tiempo completoA leading technology services provider is looking for a Senior SAP AMS Service Manager to oversee application support services for an international client. This role includes managing AMS operations, ensuring SLA compliance, and serving as the communication link between technical teams and stakeholders. The candidate must have senior-level experience in SAP...
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Senior Service Delivery Manager
hace 2 semanas
distrito federal, México Thales Group A tiempo completoSenior Service Delivery Manager page is loaded## Senior Service Delivery Managerremote type: Hybridlocations: Mexico Citytime type: Full timeposted on: Posted Todayjob requisition id: R Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons...
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Senior Service Delivery Manager
hace 2 semanas
distrito federal, México Thales A tiempo completoA global technology leader is seeking a Senior Service Delivery Manager in Mexico City. This role involves strategic account management, commercial operations, and developing customer partnerships in telecommunications. Candidates should possess a relevant degree, ITIL and PMP certifications, and sales experience in telecommunications. Strong communication...
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Senior Manager, Service
hace 4 días
distrito federal, México Scotiabank A tiempo completoSr. Manager, Service & Sales Model Purpose Is responsible for the design and management of the IB region’s bank service and sales methodologies. This role ensures that service delivery and sales processes are integrated, efficient, and customer centric. It will leverage data and market insights to continuously refine service and sales strategies, ensuring...
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Service Delivery Manager
hace 2 semanas
distrito federal, México Global Payments Inc. A tiempo completoService Delivery Manager - Payments industry Join to apply for the Service Delivery Manager - Payments industry role at Global Payments Inc. TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world. We process billions of card transactions each year. We are looking for a Service Delivery...
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Senior Manager, IT
hace 2 semanas
distrito federal, México Kraft Heinz Company A tiempo completoOverview Job Title: Senior Manager, IT - Manufacturing Capabilities Service Delivery Reports to: Director, IT - Manufacturing and Supply Chain Location: Mexico City Band: B12 Job Summary: We are seeking an experienced Senior Manager, IT - Manufacturing Capabilities Service Delivery to lead the delivery of IT services and solutions that enable our...
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Senior Product Manager, Premium Subscriptions
hace 2 semanas
distrito federal, México Roku A tiempo completoA leading streaming technology company is seeking a Senior Product Manager based in Mexico City. This role involves contributing to the growth of their Premium Subscriptions service, developing a product strategy, improving user experience, and ensuring successful market entries. The ideal candidate will have extensive experience in product management,...
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Senior Technical Service Consultant
hace 1 semana
distrito federal, México ABB A tiempo completoSenior Technical Service Consultant – Pulp & Paper Join to apply for the Senior Technical Service Consultant – Pulp & Paper role at ABB. Report To: Operations Manager En ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo...
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Strategic Lead: Bank Service
hace 2 semanas
distrito federal, México Scotiabank A tiempo completoA leading financial institution in Mexico City is seeking a Senior Manager for Service & Sales Models. This role involves designing and managing methodologies to enhance service delivery and sales processes. Candidates should have at least 5 years of leadership experience, a solid understanding of retail banking and payment units, and strong analytical...
