Specialist O2C

The Order to Cash specialist supports the Accounts Receivable processes of assigned businesses ensuring quality, timeliness, and effectiveness. Primary responsibility will be to review and update credit limits in line with the credit policy. This involves annual credit reviews, managing ad-hoc requests and enquiries, and ensuring all credit limits and risk categories are within date.

In addition, the ideal candidate will allocate payments received via various payment methods. This involves reconciliation of payments, investigation of unapplied receipts, and coordination with customers and local and regional centers for accurate remit/application.

The ideal candidate will have a general knowledge of both surgical and vision care operations, SAP Receivables Management, keen attention to detail, strong written and verbal skills, and a strong desire to learn.

• Process periodic credit limit and risk category reviews in line with credit policy.
• Ensure no overdue credit limits by monitoring own assigned cases and addressing incoming requests in a timely manner.
• Create material and provide data to be used in periodic credit committee meetings between global, regional, and local teams.
• Where required, run and review credit reference reports, applying findings to credit limit review.
• Approve credit limit reviews within authority level and follow up unapproved requests routed to management.
• Produce report for review of inactive customers, collaborating with regional and local teams to identify accounts to be closed.
• Ad hoc reporting, research activities, and Monthly KPI report.
• Timely communication with regional & local AR teams/business functions as required.
• Clear and customer-oriented communication with Alcon customers and regional teams in order to update credit limits and maintain credit master.
• Support the delivery of service levels and KPI targets.
• Support month-end/closing activities timely and in accordance to Alcon requirements and guidelines.

• Manually post incoming bank statements for those receipts not auto applied on a daily basis, using mass upload where available.
• Ensure the amount that posts in SAP via auto cash reconciles with the bank totals.
• Process all customer payments (Cash, Check, BoE etc.) as per the remit on day of receipt.
• Create daily report of unallocated cash for review and input by the regional team, clearing payment as soon as detail is received.
• Run and monitor BOTs effectiveness, suggesting improvements when required.
• Ad hoc reporting, research activities, and Monthly KPI report.
• Process offset requests originating from customers and collections teams.
• Timely communication with regional & local AR teams/business functions as required.
• Clear and customer-oriented communication with Alcon customers and regional teams in order to reconcile payment.
• Process reversal and resetting requests as received.
• Daily reconciliation of the bank clearing accounts (Research and resolution of recon out of balance).
• Clear all unallocated payments as per policy and process customer refunds if allocation is not possible.
• Ensure the Direct Debit posted totals in SAP match bank totals received.
• Post failed DD and CC, rejected checks back to customer account for collection by collections team.
• Create and approve payment runs for Alcon initiated payments and refunds.
• Ensure all activities are performed in a compliant way that supports RCM controls.
• Provide audit support through data/documentation gathering.
• Support the delivery of service levels and KPI targets.
• Support month-end/closing activities timely and in accordance to Alcon requirements and guidelines.

• University degree, preferably Bachelor of Accounting / Commerce.
• 3-5 years of relevant experience with an outsourcing or financial service organization.
• Experience supporting shared service functions preferred but not required.

8 AM to 5 PM IST

Yes