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Quality Assurance Specialist

hace 1 mes


Ciudad de México Concord Servicing A tiempo completo

Quality Assurance Customer Service**Responsibilities**:- Maintain and develop internal support and call center quality standards;- Assess support interactions based on internal standards;- Accompany evaluations with meaningful and constructive feedback;- Discuss and explain feedback with agents in regular meetings;- Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the support team’s performance affects those KPIs;- Create strategies to improve support KPIs;- Help agents improve their performance with specific instructions and constant support;- Map the need for training and onboarding programs and initiate these projects;- Monitor customer service performance on the agent and team level;- Create reports that reflect support performance;- Report support team’s performance to higher-ups;- Participate in calibration sessions to maintain consistency in internal evaluations;- Contribute to the team culture in a positive manner.**Requirements**:- Experience in the customer service space;- Proven track record of analytical skills;- Hands-on experience in quality assurance;- Great people skills and ability to communicate (negative) feedback;- Good organizational skills, knowledgeable of goal-setting practices;- Examples of data visualization abilities and understanding of support metrics;- Perception of basic business metrics and how support impacts those;- Problem-solving capabilities to create meaningful strategies to improve support quality.**Job Types**: Full-time, Permanent**Salary**: $20,400.00 - $22,400.00 per month**Benefits**Salary 20,000 MX per monthPantry Vouchers 2,000 MX per monthinternet voucher 400 MX per month