Operations Americas Agent

hace 2 semanas

México OTS Globe A tiempo completo

We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.**Main responsibilities**:- Attention to general requests from clients/tour operators.- Receive customer calls via mail and phone of incidents for products and services, prioritize them and solve them or coordinate them accordingly to other departments when necessary.- Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes.- Diagnose and resolve issues.- Track issues escalated and followed up to keep clients/users informed.- Research and respond questions using available information resources (knowledgebase, other available tools)- Attention to general requests from suppliers/hotels.- Re-conciliations, queries, and clarifications.- Attention to post-trip requests through the tools provided.- Offline customers- Experience of 1 year minimum required in similar or equal position.- Negotiation abilities, patient, customer oriented and positive attitude- Good communication skills and proactive listener- Flexibility, ability to work under pressure and problem-solving oriented.- Tourism knowledge or previous experience- Fluent Spanish and English (written and spoken)

  • Operations Americas Agent

    hace 4 semanas

    México OTS Globe A tiempo completo

    We are looking for an Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible to coordinate and manage incidences, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.**Main responsibilities**:- Attention to general requests from clients/tour...

  • Passenger Service Agent

    hace 3 semanas

    México (Lic. Benito Juárez) Sky Concierge A tiempo completo

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    hace 1 semana

    Ciudad de México THE ZAMORA AMERICAS, INC. A tiempo completo

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    México Webhelp Americas A tiempo completo

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    Ciudad de México Agent Careers A tiempo completo

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    hace 3 semanas

    México Webhelp Americas A tiempo completo

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    hace 4 semanas

    México Mazatlan Mortgage Operations A tiempo completo

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    hace 1 semana

    México Mazatlan Mortgage Operations A tiempo completo

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  • Jr Accountant

    hace 2 días

    México Mazatlan Mortgage Operations A tiempo completo

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    hace 4 días

    Ciudad de México Siemens A tiempo completo

    **Job ID**- 482953- - **Posted since**- 07-Nov-2025- - **Organization**- Global Business Services- - **Field of work**- People & Organization- - **Company**- Siemens, S.A. de C.V.- - **Experience level**- Early Professional- - **Job type**- Full-time- - **Work mode**- Hybrid (Remote/Office)- - **Employment type**- Permanent- - **Location(s)**- - Mexico City...