Support Agent

DescriptionWe enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.Key ResponsibilitiesInvestigating and resolving problems that arise with our software at a 1st levelInvestigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st levelUsing SQL Server and SQL statements to assist with problem solvingEscalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting informationAbout VistaVista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.We have offices and subsidiary companies in Mexico City, Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best New Zealand tech companies to work for.**Requirements**:**Qualifications and experience**:Strong client-facing skillsSolid task management and understanding of assigned prioritiesExcellent written and verbal communication skills and excellent command of the English languageBachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)Interest in the cinema industryMexico City resident**Benefits**:Our people share a passion for technology and cinema, and we have built a team that enjoys what it does. It is important to us to keep learning, improving, and sharing knowledge and ideas through a dynamic workplace culture.**We have a range of benefits that include**:Food couponsAll law benefits and betterMedical InsuranceHybrid SchemeIs mandatory to have work permit for MexicoLI-VISTA