Lenovo | Chargeback Ops Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Lenovo is not just another technology company. We make the technology that powers the world’s best ideas. We design tools for those who are driven by accomplishment. We are the company that powers the people who Do. The engine that helps them Do more. Do better. Do what’s never been done. And we are united in the quest to help our users defy the impossible.

Activities for Chargeback Specialist:

• Perform E2E process functions, including (but not limited to) daily reconciliation and balancing, daily, weekly and calendar month reporting under limited supervision.
• Represent Disputes and Chargebacks and provide follow up till resolution.
• Work with other Teams to create credits or debits, request re-routes, cancel orders, release orders.
• Daily Reporting and work with IT Support in case there are errors detected on daily process.
• Establish and maintain positive business relationships both internally and externally to promote company goals.
• Establish and ensure compliance with standard procedures and/or written instructions to perform job duties.

Position Requirements

• Proficient English language with solid verbal and written communication skills.
• Reconciliation Experience.
• Payments Handling.
• Credit Card process.
• Accounting Experience will be a plus.
• SAP Knowledge is a MUST.
• Must be self-driven and can work independently while focused on delivering set objectives.

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