Product Manager, Customer Support Experience
hace 5 días
As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.Career Level - IC4**Responsibilities**:- Define the product strategy and external launch campaign- Work with training to deliver documentation with prioritized features- Work to integrate with internal products and services to enhance customer effectiveness- Coordinate product acceptance testing efforts- Be an expert with respect to the competition (industry direction)- Act as a leader within the company- Provide management with analysis and reports and respond to questions and requests from management**Requirements**:- Good understanding of Customer Support Experience- Demonstrated success defining and launching excellent products- Demonstrate a successful track record of engaging with executive stakeholders.- Possess experience in developing and implementing change readiness strategies for complex programs.- Excellent written and verbal communication skills- Strong Team player in taking ownership of issues and resolving them- Excellent written and verbal communication skills- Bachelor’s or Master's degree in relevant functional area, with 10 years software engineering or related experience- Proven ability to influence cross-functional teams without formal authority- Expertise in the product or market including specific technical or industry knowledge- Superior project management and interpersonal skills- Ability to maintain a keen attention to detail, multitask and work well under pressure
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Product Support Manager
hace 3 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Product Support Manager
hace 3 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Customer Experience
hace 2 semanas
Zapopan, México Sunwise Energy A tiempo completoWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...
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Customer Experience
hace 2 semanas
Zapopan, México Sunwise Energy A tiempo completoWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...
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Support Engineering Manager
hace 2 semanas
zapopan, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Implementation Support Manager
hace 3 semanas
Zapopan, México Oracle A tiempo completoThe Fusion Enterprise Resource Planning (ERP) Cloud Support Team is expanding to support our rapidly increasing customer base. Our team focuses on the implementation successes and stabilization of our new and existing customers and partners with various parts of the organization. This is a unique opportunity to be part of the customer journey to work closely...
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Customer Service Support Representative
hace 1 semana
Zapopan, México Siemens A tiempo completoChange the future with us! We are looking for dedicated and talented professionals who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives...
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Customer Support Associate
hace 4 semanas
Zapopan, México Arrow Electronics, Inc. A tiempo completo**Position**:Customer Support Associate**Arrow Electronics** is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work out of our HP Office, located in Periferico Sur.**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action...
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Customer Support Associate
hace 10 horas
Zapopan, México Arrow Electronics, Inc. A tiempo completo**Position**: Customer Support Associate **Arrow Electronics** is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work out of our HP Office, located in Periferico Sur. **What You'll Be Doing** - Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or...
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Customer Service Analyst 2-Support
hace 3 semanas
Zapopan, México Oracle A tiempo completo**Position Scope**:- Responds to all incoming calls, from both external and internal customers- Translates Service Requests (SRs) within language scope- Monitors work queues for exceptions, new SRs and transfers- Report to a regional Global Customer HUB manager- Works with GRID engineers, managers and other internal resources to facilitate the resolution of...
