Product Manager, Customer Support Experience
hace 4 semanas
As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.Career Level - IC4**Responsibilities**:- Define the product strategy and external launch campaign- Work with training to deliver documentation with prioritized features- Work to integrate with internal products and services to enhance customer effectiveness- Coordinate product acceptance testing efforts- Be an expert with respect to the competition (industry direction)- Act as a leader within the company- Provide management with analysis and reports and respond to questions and requests from management**Requirements**:- Good understanding of Customer Support Experience- Demonstrated success defining and launching excellent products- Demonstrate a successful track record of engaging with executive stakeholders.- Possess experience in developing and implementing change readiness strategies for complex programs.- Excellent written and verbal communication skills- Strong Team player in taking ownership of issues and resolving them- Excellent written and verbal communication skills- Bachelor’s or Master's degree in relevant functional area, with 10 years software engineering or related experience- Proven ability to influence cross-functional teams without formal authority- Expertise in the product or market including specific technical or industry knowledge- Superior project management and interpersonal skills- Ability to maintain a keen attention to detail, multitask and work well under pressure
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Product Manager, Customer Support Experience
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review...
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Product Support Manager
hace 2 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Customer Experience
hace 3 semanas
Zapopan, México Sunwise Energy A tiempo completoWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...
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Implementation Support Manager
hace 2 semanas
Zapopan, México Oracle A tiempo completoThe Fusion Enterprise Resource Planning (ERP) Cloud Support Team is expanding to support our rapidly increasing customer base. Our team focuses on the implementation successes and stabilization of our new and existing customers and partners with various parts of the organization. This is a unique opportunity to be part of the customer journey to work closely...
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Customer Service Support Representative
hace 21 horas
Zapopan, México Siemens A tiempo completoChange the future with us! We are looking for dedicated and talented professionals who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives...
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Principal Product Manager/Strategy
hace 3 días
Zapopan, Jalisco, México Oracle A tiempo completoDescriptionThe Product Manager will be a member of the development team working on My Oracle Support Applications. The My Oracle Support application portfolio is used by Oracle Customer Support to manage and resolve all customer initiated service requests for Oracle products.This Product Manager will be working with MOS Integrations and Migrations. The...
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Customer Support
hace 1 semana
Zapopan, México e-Infochips A tiempo completo**Position**: Customer Support Arrow Electronics is looking to hire a Customer Support to join our team in Guadalajara! **This position requires fluency in English, please provide your CV/resume in English.** **What You'll Be Doing** - Provide customer service to internal and external customers while facilitating the customer dispute and returns and...
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Product Support Engineer
hace 4 días
Zapopan, México Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
hace 4 días
Zapopan, México Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Customer Support
hace 1 semana
Zapopan, México e-Infochips A tiempo completo**Position**:Customer SupportArrow Electronics is looking to hire a Customer Support to join our team in Guadalajara!**This position requires fluency in English, please provide your CV/resume in English.****What You'll Be Doing**- Provide customer service to internal and external customers while facilitating the customer dispute and returns and replacement...