Managed Services Operations Analyst
hace 2 semanas
This job is with MSCI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Your Team Responsibilities:MSCI is seeking a Managed Services Operations Analyst as part of our Global Managed Services Operations team. As a member of our team, this candidate will be responsible for managing, diagnosing, investigating, and resolving client's workflows; monitoring key batches that are processed 24x7. Managed Services Operations Analyst will work with Implementation Managers, Consultants, product developers and support teams across all our regions, EMEA, Asia, and Americas; and market segments, including banks and brokerages, hedge funds, asset managers, wealth managers and pension plans. Currently, the Managed Service Operations group is present in the following locations: Monterrey, Manila and Mumbai.
Your Key Responsibilities:The ideal candidate should therefore be attracted to work in a global team and have acquired strong technical skills with a basic knowledge of financial risk management methods. The candidate should also be productive and creative with an ability to thrive in a global organization.
- Coordinate effectively with individuals/teams within the organization to ensure high quality and timely resolution of client requests/issues especially issues regarding system issues and processing delays to facilitate timely notifications.
- Resolve issues for managed systems within SLA.
- Respond to client inquiries and requests via phone, email and ticket tracking system.
- Monitor alerts and status of servers, jobs execution in Unix/Linux and Windows environment.
- Liaison/Training with backup teams in other geographical locations to provide continuity of service in the event of local issues.
- Must have a bachelor's degree with focus in Computer Science, IT or engineering
- At least 1 year experience in operations support in Finance or related industry
- Good communication skills, fluent English, written and oral, is a must
- Must have strong problem-solving skills and highly analytical
- Must be willing to work on shifting schedules and holidays
- Experience in monitoring end to end workflow systems
- Experience with XML, Linux/Unix, Python, Autosys, Airflow and/or version control(Git).
- Experience in Azure is an advantage
What we offer you
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- Global Orientation program to kickstart your journey, followed by access to our platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
#LI-DNI-
Managed Services Operations Analyst
hace 3 semanas
Monterrey, Nuevo León, México Mygwork A tiempo completoThis job is with MSCI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Your Team Responsibilities: MSCI is seeking a Managed Services Operations Analyst as part of our Global Managed Services Operations team.As a member of our team, this candidate...
-
Managed Services Operations Analyst
hace 3 semanas
Monterrey, Nuevo León, México Msci Inc A tiempo completo**Technology**:Harness next-generation technologies to drive innovation and help our clients build better portfolios.**Analytics**:Shape our industry with powerful analytics**Do you want to help modernize risk and portfolio management for investors?**Whether you're working with hedge funds, asset managers, sovereign wealth funds or the companies that manage...
-
Managed Services Associate
hace 6 días
Monterrey, Nuevo León, México Lenovo A tiempo completoLenaovo's vision is to deliver Smarter Technology for All. We are looking for a highly motivated Service Coordinator to join our team and contribute to this vision.About the RoleThe Service Coordinator will work closely with the Service Delivery Manager to ensure seamless delivery of Lenovo Device as a Service (DaaS) / Managed Services.Key...
-
Global Services Finance Operations Analyst
hace 4 semanas
Monterrey, Nuevo León, México Gas Power Finance A tiempo completo**Job Description Summary**: What impact you'll make?The Global Standards Finance analyst will be responsible to support implementation of Standards processes and governance across Poles, Services Finance Operations, and Services fulfilment organization.Be a point a contact for the Region ITR team, and Services Finance Operations teams within Global...
-
Managed Services Analyst
hace 5 días
Monterrey, Nuevo León, México Msci Inc A tiempo completo**Technology**:Harness next-generation technologies to drive innovation and help our clients build better portfolios.**Analytics**:Shape our industry with powerful analyticsDo you want to help modernize risk and portfolio management for investors?Whether you're working with hedge funds, asset managers, sovereign wealth funds or the companies that manage your...
-
Managed Services Associate
hace 3 semanas
Monterrey, Nuevo León, México Msci Inc A tiempo completoJob Description - Managed Services Associate (24000065)- Job Number: 24000065 Requisition Title : Managed Services Associate**Description**:**Your team responsibilities**This position is best suited for a results-driven, self-starter with a strong work ethic and interest in the Investment Finance field.You will have a unique opportunity to work with a...
-
Managed Services
hace 2 semanas
Monterrey, Nuevo León, México Collins Aerospace. A tiempo completoWhat You Will Do:Act as primary point of contact for the customer.Interact as appropriate with other airport operations personnel, airline user groups and attend meetings as required.Manages change requests, invoicing questions, and requests for additional services.Diagnose, correct problems and implement solutions.Creates work assignments and escalation...
-
Support Operations Analyst
hace 12 horas
Monterrey, Nuevo León, México Cemex A tiempo completoJob DescriptionTo ensure that CEMEX Accounting & Financial Services provides superior service to our customers by processing transactions and reporting results at world-class levels.We are looking for a highly skilled and motivated individual to join our team as an Analyst in the Support Operations department. As an Analyst, you will be responsible...
-
Operations Finance Analyst
hace 1 semana
Monterrey, Nuevo León, México Ge Vernova A tiempo completoThe Operations Finance Analyst is responsible for the accounting, closing, and pacing activities for a given portfolio of contracts to ensure timely and accurate financials.The Operations Finance Analyst partners with Operations, Fulfillment, and Services ITR Finance to achieve outcomes.Areas of responsibility include project set up, performing contract...
-
Operations Analyst
hace 2 semanas
Monterrey, Nuevo León, México Uline A tiempo completo**Operations Analyst****Monterrey Branch****Carr.Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L.Mexico 66627**Not just numbers.As an Operations Analyst, identify trends, interpret data and make innovative recommendations to support the success of our Monterrey operations.**Better together** This position is on-site, and we are looking for...
-
Operations Services Professional
hace 12 horas
Monterrey, Nuevo León, México Segoso Caribbean A tiempo completoSector leader in administration, Segoso Caribbean is hiring an **Operations Services Professional** to drive business success through effective operational management.The Operations Services Professional will play a critical role in providing data-driven insights to inform business decisions, ensuring seamless day-to-day operations and driving growth through...
-
Operations Data Analyst
hace 2 días
Monterrey, Nuevo León, México Schindler A tiempo completoAbout Us">Schindler is a leading global provider of elevators, escalators, and related services. Founded in Switzerland in 1874, we have been moving people every day all over the world for over 140 years.We are a company that values mobility, and we need experts like you to join our team. With over 60,000 employees in more than 100 countries, we offer a wide...
-
Operations Director for Professional Services
hace 5 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoOverviewThe Senior Director, Services Operations is a key member of the Services Excellence operations team and tightly aligned with the Professional Services (PS) team at Blue Yonder. The role focuses on optimizing delivery processes, enabling scalability, and ensuring business alignment to support revenue growth, customer success, and operational...
-
Data Insights Analyst
hace 10 horas
Monterrey, Nuevo León, México Advanced Technology Services, Inc. A tiempo completoAs a Data Analyst at Advanced Technology Services, Inc., you'll play a critical role in supporting our Industrial Maintenance operations. Your primary responsibility will be to analyze and interpret data from various safety reporting systems, identifying trends and areas for improvement.Key ResponsibilitiesExtract insights from data using Power BI and...
-
Financial Operations Specialist
hace 4 días
Monterrey, Nuevo León, México Blackline Systems A tiempo completo**Job Summary:**We are seeking a highly analytical and detail-oriented Billing Operations Analyst to join our Managed Services teams at Blackline Systems.The successful candidate will work to improve, identify, execute, and effectively communicate meaningful trends and opportunities across the business.About the Role:Monthly Billing Production: Ensure 100%...
-
Senior Director, Services Operations
hace 3 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoOverviewThe Senior Director, Services Operations is a key member of the Services Excellence operations team and tightly aligned with the Professional Services (PS) team at Blue Yonder.The role focuses on optimizing delivery processes, enabling scalability, and ensuring business alignment to support revenue growth, customer success, and operational...
-
Treasury Operations Analyst
hace 4 semanas
Monterrey, Nuevo León, México General Electric A tiempo completo**Job Description Summary**: The role, Treasury Operations Analyst, is a member of the Treasury team of GE Aerospace.The role will be responsible for supporting treasury payment infrastructure and bank reporting, support Online Banking, Bank Administration, and other Treasury Transaction Services processes.Roles and Responsibilities- Support payment...
-
Azure Support Analyst
hace 2 semanas
Monterrey, Nuevo León, México Perficient, Inc A tiempo completo**Why is Perficient the best option?**Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers.At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion,...
-
Customer Operations Analyst
hace 2 semanas
Monterrey, Nuevo León, México Workday A tiempo completo**Do what you love.Love what you do.**At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud.We work hard, and we're serious about what we do.But we like to have fun, too.We put people first, celebrate diversity, drive innovation, and do good in the communities where we...
-
Billing Operations Analyst
hace 1 semana
Monterrey, Nuevo León, México Blackline Systems A tiempo completoGet to Know Us: It's fun to work in a company where people truly believe in what they're doingSince being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...