Csr Iii

Customer Service RepresentativeWho We AreThe RoleLYNX Services division works in partnership with the world’s largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home and auto insurance policies.We are looking for exceptional and compassionate Service Representatives who want to make a difference, not just go to work. At LYNX, you will take ownership for each interaction while educating and counseling customers on what to expect when filing a claim. We’ve got you covered on the training - which will provide you with a solid base of insurance claims knowledge, so you’ll feel confident serving our customers while also preparing you for a career in the Insurance industry. So, if you're the kind of person who opens the door for everyone, has a willingness to learn and grow in a professional environment, you will be a welcome addition to the teamWhat You’ll Do- Coordinate and the timely pickup of salvaged vehicles with insurance providers, tow partners, and other stakeholders.- Deliver prompt, accurate, and professional service, ensuring providers and partners feel supported throughout the process.- Actively listen to provider needs, confirm or clarify pickup details, and manage scheduling calls according to company standards and training.- Accurately document vehicle, provider, notes, and scheduling information in the system database.- Demonstrate a strong work ethic and commitment to achieving operational goals while providing excellent service every day.What You’ll Bring- Prior experience with telephone-based customer service is preferred- Passion for delivering excellent customer service- Excellent written and verbal communication skills- Ability to speak clearly, while being friendly and courteous- Strong listening skills - attentive to the details, ask clarifying questions and help problem solve- Proficiency with computers and strong typing skills- Ability to ask prying questions and solve problems- Experience with CRM software is an advantage- Adaptability and accountability- Remains calm under pressure and can think and react quickly, especially in times of distress for customers- Effectively communicate ideas verbally and in writing- Think quickly on your feet during phone conversations with the customer- Manage difficult or emotional customers in a calm, polite and professional manner- Respond to constructive feedback in a positive and professional manner- Multi-task and prioritize tasks- Work in a fast-paced environment- Work effectively as part of a team- Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet your customers’ needs;- Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard- Remain alert and focused during the work day- Requirements- One year customer service experience required- High School diploma or equivalent- Pass a background screen