Csr Associate Manager

En Niagara, estamos buscando miembros del equipo que quieran ser parte del logro de nuestra misión de proporcionar a nuestros clientes el agua embotellada más asequible y de la más alta calidad.**Considere aplicar aquí, si desea**:- Trabaje en un entorno empresarial y dinámico con la posibilidad de causar un impacto.- Desarrolle relaciones duraderas con grandes personas.- Tener la oportunidad de construir una carrera satisfactoria.Ofrecemos paquetes de compensación y beneficios competitivos para los miembros de nuestro equipo.CSR Associate ManagerThe CSR Associate Manager is responsible for leading and inspiring our Customer Service Representatives team as to being the right hand of the CSR Manager. This role is responsible for ensuring all customer orders are accurately entered into Niagara’s systems, processed through the supply chain, and delivered on time, while providing full visibility of the order status at any stage.You will drive process efficiently by partnering with Sales, Logistics, and Transportation teams, and will be accountable to achieve our fill rate goals.CSR Associate ManagerAlthough innovation is the key to our success at Niagara, our family tradition of high quality, value priced bottled water will never change. Niagara continues to grow and is the leading private label bottled water company.As a producer and supplier of private label bottled water to many of the nation’s leading retailers, Niagara has over 60 years of experience offering our customers unmatched quality, price and service. Our customers choose Niagara® bottled water products based on high quality, affordable prices and exceptional service.Role Responsibilities and Scope- Coordinate and supervise the CSR team to ensure all customer orders are processed on time.- Detect and analyze main losses impacting fill rate and productivity throughout the order process.- Lead continuous improvement internal and external customers projects- Provide visibility of fill rate and lead time metrics to Sales, Transportation, and other stakeholders.- Implement actions to reach fill rate targets and address key losses.- Motivate, empower, and coach the CSR team to act with operational discipline and deliver results.- Understand customer and sales needs to ensure orders are processed and delivered as expected.Requirements and qualifications- 4+ years of experience in Customer Service / Supply Chain roles and manufacturing or similar environments.- 4+ years of experience leading people and/or projects.- Bachelor’s degree in supply chain, logistics, business administration, or related field.- Travel availability (twice a month).- Fluent English.- Being able to commute to Niagara Offices (Hybrid 3 days on-site).- Experience with ERPs (Oracle, BI, Oaks)Competencies- Team leadership and development.- Change Management / Continuous Improvement.- Effective communication.- Conflict resolution & negotiation- Hands-on attitude.- Critical Thinking and goal oriented.- Knowledge of CSR operations & tools.- Resilience and open to change- Strategic mindset- Negotiation skillsWe offer:- Direct hire with Niagara Bottling- Superior benefits- The opportunity of career advancement in an international company- Growth opportunities and exposure**Cualquier agencia de empleo, persona o entidad que presente un currículum en este sitio de carrera o un gerente de contratación lo hace con el entendimiento de que el currículum del solicitante pasará a ser propiedad de**Embotelladora Niagara De Mexico Servicios**.**Embotelladora Niagara De Mexico Servicios** tendrá el derecho de contratar a ese solicitante a su discreción sin ningún cargo adeudado a la agencia de empleo, persona o entidad que lo presente.****Niagara Plant Name****MX CORPORATE