Ebs Logistics Support

EBS Logistics Support (Inventory, Warehouse Management or Product Hub)- N**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications**An opportunity exists for an experienced engineer in our global EBS organization to help provide support on logistics products for Oracle's E-Business Suite specifically, Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident**Functional/Technical Knowledge & Skills**- Excellent analytical and problem solving skills- Required knowledge in E-business logistics (Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications, Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering)- Working knowledge of other SCM products like Oracle Order Management, Purchasing is a plus.- Functional/Technical background in assigned product area (SCM products) and exposure to associated systems and software. This includes usage of Application Product Interfaces (APIs), Interfaces etc. along with ability to map requirements to existing features.- Technical skills in any 3 of the following are desirable: RDBMS, SQL, PL-SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services- Understanding of structured SQL statements and how they are executed in the RDBMS (SQL/ PLSQL) helpful.- Ability to read and decipher software Log and Trace files, Performance Tuning, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution- Demonstrates strong and sound judgment to expedite or facilitate the development of solutions to customer issues in a reactive or proactive mode.- Good understanding of different business scenarios and ability to assess the criticality an issue has on the customer’s business.**Personal Attributes**:Self-motivated with good communication skills, excellent verbal and written skills in English is a mustProactiveProblem Solving/Analytical SkillsEffective Communication (verbal and written)Focus on Relationships (internal and external)Influencing/NegotiatingTeamworkResults FocusedEscalations ManagementExpertise (maintaining professional in own discipline)EnthusiasmFlexibilityOrganizational SkillsCoaching/Knowledge Transfer AbilityIn-depth experience in using or developing Oracle’s EBS productsComfortable working under stressWilling to work weekends occasionallyWilling to work in shifts if neededShould be Customer-FocusedShould be Well-organizedShould be Team-player**Detailed Description and Job Requirements**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. (6) years’ experience with Core products or five years’ experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ t