Quality Analyst 1
hace 21 horas
**Responsibilities**:- Keeps abreast of best practices in Quality Assurance.- Provides input with regards to all training and development needs for assigned personnel.- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.- Direct impact by ensuring the quality of tasks provided by self and others on team.- Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.**Qualifications**:- Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)- Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery- Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- Conocimientos de Cobranza y Contact Center.- Capacidad de adaptación al cambio y trabajo en equipo.- Funciones:- Analizar las llamadas del Contact Center de Quejas/Preocupaciones y Aclaraciones de las grupales: Blue, Top Blue, Priority, PYMES, Retención, Línea Patrimonial, Horizontes, etc.- Dar retro a ejecutivos de que es lo que esta afectando y en que tiene que mejorar el ejecutivo.- Hace datas y cruces de información- Monitoreo de calidad de la llamada- Realizan presentaciones ejecutivas- Atención de documentación para evaluaciones.- Trabajo en equipo- Facilidad de palabra**Job Family Group**:Operations - Core- **Job Family**:Operations Quality- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
-
Quality Analyst 1
hace 20 horas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
Quality Analyst 1
hace 2 semanas
Metepec, México Citi A tiempo completo**Responsibilities**: - Keeps abreast of best practices in Quality Assurance. - Provides input with regards to all training and development needs for assigned personnel. - Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc. - Direct impact by ensuring the quality of tasks provided by self and others...
-
Quality Analyst 1
hace 2 semanas
Metepec, México Citi A tiempo completo**Responsibilities**:- Keeps abreast of best practices in Quality Assurance.- Provides input with regards to all training and development needs for assigned personnel.- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.- Direct impact by ensuring the quality of tasks provided by self and others on...
-
Ops Sup Analyst 1
hace 6 días
Metepec, México Citi A tiempo completo**Responsibilities**: - Produces daily and monthly reporting using appropriate systems. - Adds/ Modifies those reports doing changes when needed. - Standardizes and optimizes MIS processes. Documents reporting processes. - Guarantees a high quality of the MIS to fulfill business needs. - Applies good understanding of how the team interacts with others in...
-
Banamex Dialer Analyst 1- C09
hace 3 semanas
Metepec, México Citigroup A tiempo completo**Responsibilities**:- Produces daily and monthly reporting using appropriate systems.- Adds/ Modifies those reports doing changes when needed.- Standardizes and optimizes MIS processes. Documents reporting processes.- Guarantees a high quality of the MIS to fulfill business needs.- Applies good understanding of how the team interacts with others in...
-
Ops Sup Analyst 1
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
Ops Sup Analyst 1
hace 4 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
Ops Sup Analyst 1
hace 21 horas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
Service Analyst 1
hace 1 semana
Metepec, México Citi A tiempo completoEl Analista de Servicios 1 es un puesto de nível inicial responsable de ejecutar actividades diarias de servicio al cliente mientras garantiza el cumplimiento de las políticas y directrices de Citi, en coordinación con la función de Servicio al Cliente. El objetivo general es resolver consultas y problemas de clientes, y proporcionar apoyo constante al...
-
Workforce Cap Analyst 2
hace 4 semanas
Metepec, México Citi A tiempo completoThe Workforce Cap Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
