Cloud Operations Engineer

Cloud Operations Engineer Join to apply for the Cloud Operations Engineer role at Cloudbeds . Get AI‑powered advice on this job and more exclusive features. What Makes Us Unique At Cloudbeds, we’re not just building software; we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers elevate their commercial strategy through a unified platform that integrates with hundreds of partners. Working remotely with a global team, we build AI‑powered solutions that solve hoteliers’ biggest challenges. Job Title: Cloud Operations Engineer How You’ll Make an Impact As a Cloud Operations Engineer , you’ll be the frontline support for our global infrastructure, ensuring 24/7 operational stability across our AWS‑based environment. Your core responsibilities include monitoring critical systems using Datadog, PagerDuty, and CloudWatch; rapidly validating alerts; and escalating incidents according to clearly defined protocols. You’ll execute operational tasks, follow documented procedures for common issues, manage standard maintenance activities, and collaborate with senior engineers across SRE, DevOps, and Infrastructure teams. Acting as the central communication point during incidents, you’ll maintain clear, timely updates to stakeholders. Our Network Operations Team You’ll join a brand‑new team at the ground level, shaping the future of SaaS operations for a rapidly growing company. Working closely with SRE, DevOps, Security, and various workload teams, you’ll be at the heart of collaborative problem‑solving and operational innovation. What You Bring to the Team Support Kubernetes (EKS) environments by performing operational checks, validating pod health, reviewing logs, and assisting with incident triage during deployments and scaling events Assist with CI/CD pipeline operations by supporting deployments, rollbacks, and release verification in collaboration with DevOps and platform engineering teams using ArgoCD and GitHub Execute Infrastructure as Code changes and SOPs using Terraform across cloud infrastructure and application services Monitor, triage, and validate incidents using observability and alerting tools such as PagerDuty, Datadog, Amazon CloudWatch, Prometheus, and Grafana, escalating to SRE, DevOps, or application teams as appropriate Execute documented runbooks and SOPs to resolve common operational issues, including basic AWS troubleshooting, infrastructure access requests (SSO, VPN, IAM), and deployment support Perform routine operational tasks such as configuration changes, maintenance activities, and standard change requests across cloud infrastructure and application services Contribute to operational excellence by maintaining and improving runbooks, updating documentation, and participating in post‑incident reviews (RCA) to drive reliability improvements What Sets You Up for Success 3‑4 years of hands‑on experience in DevOps, Site Reliability Engineering (SRE), or related operational roles with focus on cloud infrastructure Practical experience with Amazon EKS (Elastic Kubernetes Service) or other managed Kubernetes platforms, including container orchestration and operational management Hands‑on experience with CI/CD and GitOps deployment tools, particularly ArgoCD, Flux, or similar automation platforms Experience using Infrastructure as Code tools, specifically Terraform, for managing and automating cloud infrastructure Foundational understanding of the AWS service ecosystem including core infrastructure services (EC2, S3, RDS, IAM, VPC) Strong written and verbal communication skills in English with ability to provide clear, timely updates during high‑pressure incidents Detail‑oriented with strong documentation skills and ability to collaborate effectively across multiple teams in a fully remote, global environment Bonus Skills to Stand Out (Optional) Experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, or Amazon CloudWatch Prior experience working in a 24/7 operations environment with hands‑on use of PagerDuty or similar on‑call and alerting systems Ability to write (not just read) Bash or Python scripts for automation tasks What to Expect – Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team redefining what’s possible in hospitality. We have 650+ employees across 40+ countries, speaking 30+ languages. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re coding, designing, writing, and shipping the future of a trillion‑dollar industry. Discover Our Benefits Remote First, Remote Always PTO in accordance with local labor requirements 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo) Monthly Wellness Fridays – enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer Everyone Is Welcome – A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind, and deaf‑disabled individuals to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858‑201‑7832 or via email at Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Engineering and Information Technology Industries: Technology, Information and Internet #J-18808-Ljbffr