Product Support Engineer

hace 5 días

Región Centro, México Luxoft A tiempo completo

Project description We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release equipment with confidence to the market. We support a broad array of network emulated protocols and an API that enables automating repetitive tasks, such as hardware regression testing. Our platform can emulate complex network topologies and traffic conditions, thus, quickly identifying problem areas with intelligent and relevant results. Our testing solution operates at layers 2 and 3 of the OSI model and it consists of a test GUI and API, both running over specialized hardware. Responsibilities As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via telephone and email and moving them forward until their proper termination. Internally replicate customer scenarios by the use of routers, switches and other network equipment. Communicate with other teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer. Complete and maintain records of customer issues and product defects using CRM tools like SalesForce. Occasionally attend on-site training and support for the customers. Skills Must have Solid Data Networks fundamentals including network equipment and protocols. Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language. Troubleshooting abilities. Customer orientation. Ability to communicate fluently in Spanish and English in verbal and written form. Bachelor's degree in related engineering or computer science areas or equivalent years of experience. Nice to have Formal training and certification in networking concepts such as Cisco or Spirent certification. Experience using Spirent Communications test equipment. #J-18808-Ljbffr

  • Network Test Engineer — Product Support

    hace 1 día

    región centro jalisco, México Flex Ltd A tiempo completo

    A technology solutions provider is seeking a Product Support Engineer to deliver exceptional support to customers using our advanced hardware-based network testing solutions. This role involves responding to service requests, troubleshooting network issues, and collaborating with internal teams to resolve product defects. Ideal candidates will have a degree...

  • Network Test

    hace 5 días

    Región Centro, México Luxoft A tiempo completo

    A technology solutions company in Jalisco seeks a Product Support Engineer to provide exceptional technical support. The ideal candidate will have solid data networks fundamentals, scripting abilities, and strong customer orientation. Responsibilities include responding to service requests, replicating customer scenarios, and maintaining thorough records of...

  • Product Support Engineer: Network Testing

    hace 1 día

    región centro jalisco, México Epam Systems, Inc. A tiempo completo

    A technology solutions provider in Jalisco is seeking a Product Support Engineer to join their Support Services team. This role focuses on high-end hardware-based network testing solutions. You will respond to service requests, replicate customer scenarios, and maintain records of issues and defects. Ideal candidates should have strong networking...

  • Product Engineer

    hace 5 días

    Región Centro, México Flextronics - The Flex Company A tiempo completo

    Workday Career Site Cookie Notice* **Optional** : + and . + We use third-party services such as Google Analytics to gather external career site traffic metrics and analyze visitor information, such as browser usage, visitor numbers, and which pages are used. sets out how they use the information they gather. + We may use **pixel tags or scripts** supplied by...

  • Product Engineer 4

    hace 4 semanas

    región centro jalisco, México Sanmina A tiempo completo

    Product Engineer 4 (N) Product Engineer (Manufacturing) 4 Product Engineer (Manufacturing) : Manages production support engineering for a specific product or group of products after transfer from design to high volume production. Interfaces with design, process, test and reliability engineering to solve problems. Sustains products with cost reduction and...

  • Product Engineer

    hace 3 días

    Región Centro, México GPV A tiempo completo

    Join to apply for the Product Engineer role at GPV BOM Management: Analyze customer BOMs to validate consistency between quantity and Reference Designators. Validate consistency between BOM and gerber/cad files. Upload BOMs into AX Dynamics and BlueStar following GPV E-MX guidelines and rules. Assure BOM accuracy (Customer BOM vs GPV BOM). BOM maintenance...

  • Product Engineer

    hace 1 día

    región centro jalisco, México Macrofab A tiempo completo

    Overview We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices before...

  • Junior Network Support Engineer

    hace 1 día

    región centro jalisco, México Cisco Systems A tiempo completo

    A leading tech company is seeking a Product Support Engineer in Mexico to provide exceptional technical support. The role involves handling Service Requests, replicating customer scenarios, and maintaining customer issue records. Candidates must have a solid foundation in Data Networks, scripting skills, and be fluent in both Spanish and English. This...

  • Product Engineer: Manufacturing

    hace 5 días

    Región Centro, México Flextronics - The Flex Company A tiempo completo

    A diversified manufacturing partner in Guadalajara, Mexico is seeking a Product Engineer to support manufacturing processes. This role involves developing and improving manufacturing methods, working closely with engineering teams, and applying statistical methods for efficiency. Candidates should have a BA/BS degree or equivalent experience and an...

  • Principal Product Engineer

    hace 1 semana

    Región Centro, México Oracle A tiempo completo

    Responsibilities Be on the technology and supply chain forefront for the Manufacturing and Operations team within Supply Chain Operations. As the regional factory Product Engineer, you will engage directly and be co-located with our suppliers ensuring a high-quality operation.In partnership with Design Engineering, External Manufacturing Partners, Data...