Amazon | Third-Party Carrier Transportation Operations Manager, Commercial Carriers | distrito federal

hace 2 días


distrito federal, México Amazon A tiempo completo
Third-Party Carrier Transportation Operations Manager, Commercial Carriers

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.

The Third-Party Carrier (3PC) Operations Manager is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, business profitability, and innovation in coordination with internal and external stakeholders.

You are passionate about customer experience and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no one dares to tackle. You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions. You are analytical and relentless in understanding the root cause of a problem and inventing solutions.

Key Job Responsibilities
  • Monitor efficient functioning of the assigned network, suggest and deploy improvements
  • Accumulate data from various sources, identify the most relevant one, and present it in a way that would help take action
  • Foresee implications based on current data and trends
  • Dive deep into operational issues root causes, follow up with stakeholders, define tasks, and implement scalable improvements
  • Create and track operational metrics
  • Be organized and prompt in notifying/solving situations
  • Serve as a liaison between internal and external stakeholders
About the Team

The 3PC MX team owns the strategy, administration, and operative management in an E2E business scope for shipments made by third-party carriers. This team's value lies in carrier management and enabling new programs with specific logistic services to increase the overall customer experience while offering a balance between service and cost to serve. Our scope considers the management of all programs – carriers (legal, procurement, operations, controllership, payments, configurations). 3PC's main objectives are: 1) Performance: KPIs above target (EDD, C2P, S2D, DEA, CPU); 2) Cost: CPS optimization (CPS ≤ YoY); 3) Carriers enablement for new FCs/services; and 4) Initiatives focused on customer experience, speed, and cost.

BASIC QUALIFICATIONS
  • 2+ years of program or project management experience
  • Bachelor's degree or equivalent
  • Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
  • Fluency in spoken and written English
  • Experience in a highly analytical, results-oriented environment with cross-functional interactions
PREFERRED QUALIFICATIONS
  • Knowledge of Lean principles and DMAIC methodology
  • Experience in MS Access and SQL
  • Experience in requirement gathering and ability to write clear and detailed requirement documents
  • Bachelor's degree in supply chain, business, engineering, finance, or related technical or quantitative field

Posted: September 23, 2024 (Updated about 18 hours ago)

Posted: October 15, 2024 (Updated about 21 hours ago)

Posted: November 6, 2024 (Updated about 21 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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