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Engineer – Collaboration Services Platform Specialist Short Description for Candidates Join Cummins as an Engineer – Collaboration Services Platform Specialist, a strategic technical role responsible for shaping the architectural vision and platform implementation for modern collaboration services. You'll work across Microsoft 365, Zoom, SharePoint, Adobe, and other platforms to deliver scalable, secure, and user-centric solutions that power productivity across the global organization. This hybrid role blends systems architecture, DevOps, platform administration, and business alignment to continuously evolve our digital workplace ecosystem. Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what LifeAtCummins is all about. We are looking for a talented Engineer – Collaboration Services Platform Specialist to join our team specializing in Information Technology for our CUMMINS in Guadalajara, Jalisco. Engineer – Collaboration Services Platform Specialist Short Job Summary for Candidates: Join Cummins as an Engineer – Collaboration Services Platform Specialist , a strategic technical role responsible for shaping the architectural vision and platform implementation for modern collaboration services. You'll work across Microsoft 365, Zoom, SharePoint, Adobe , and other platforms to deliver scalable, secure, and user-centric solutions that power productivity across the global organization. This hybrid role blends systems architecture, DevOps, platform administration, and business alignment to continuously evolve our digital workplace ecosystem. Key Responsibilities: Giving solutions : Resolve end-user issues across Collaboration Services products (Microsoft 365, Teams, Zoom, Box, Adobe, etc.). Platform Engineering & Administration : Manage and optimize platforms such as Microsoft 365 (Outlook, Teams, SharePoint), Zoom (Rooms, Phone, Events), Adobe, and Box. Modernization & Integration : Lead platform modernization initiatives and integrations that drive a seamless and scalable digital workplace experience. Operational Support : Troubleshoot and resolve end-user issues across collaboration tools, including license assignments, inactive accounts, and system access, achieving high standards of performance and user satisfaction Monitoring & Automation : Implement monitoring systems and automated alerting to proactively manage system health in collaboration with enterprise monitoring teams. * Qualifications and Competencies Experience Required: Minimum 3 years of experience in IT, with a strong focus on collaboration platforms and infrastructure. Experience with Visual Studio, Microsoft Office 365, Entra ID (Azure AD), Zoom Workplace, and Unified Communications platforms and knowledge in VoIP and API integrations (e.g., Microsoft Graph API. Core Competencies: Agile Systems Thinking & Architecture Continuous Delivery & DevOps Enablement Collaboration Platform Expertise (Microsoft 365, Zoom, Adobe, Box) Automation & Scripting (PowerShell, Python, Bash) Problem Solving, Diagnostic, and Troubleshooting Excellence Requirements Engineering & Technical Risk Management Global Perspective & Business Insight Strong Interpersonal Communication & Conflict Resolution Skills Monitoring, Alerting & License Data Analysis Basic to intermediate knowledge of Network Management Education, Licenses, and Certifications: Bachelor’s degree in computer science, Engineering, Business , or equivalent experience. * Qualifications for Internal Candidates Ability to operate at both a strategic architectural level and a hands-on technical level . Willingness to support end-user computing issues and legacy platform transitions as needed.
