Us Enterprise Customer Support Representative

hace 3 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced.Interacts on a daily basis with external customers in written ad oral conversations and with other HP teams that are key to the end to end resolution of the queries (Sales, planning, finance, etc)Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.**_ Responsibilities: _**- Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).- Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.- Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.**_ Education and Experience Required: _**- First level university degree or equivalent experience.- Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).**_ Knowledge and Skills: _**- Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.- Intermediate understanding of moderately complex internal operational issues.- Developed problem-solving and analytical skills.- Broad knowledge of the end-to-end process of sales operations.- Developing knowledge of local legal compliance issues.- Demonstrated teamwork and collaboration skills.

  • Enterprise Customer Support Representative

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced.**Job Summary**- This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role...

  • Us Enterprise Customer Support Representative

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced.Interacts on a daily basis with external customers in written ad oral conversations and with other HP teams that are key to the end to end resolution of the queries (Sales, planning, finance,...

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    Tlaquepaque, México Hewlett Packard A tiempo completo

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