IT Specialist

hace 3 semanas

Santa Catarina, México Fronius México A tiempo completo

**Requirements**:- Career completed in Systems Engineer or Computer Science Degree- Advanced English (Necessary)- Minimum experience of 3 years in IT- Proactive- Service attitude- Teamwork**Responsibilities**:- Actively participate in market events organized for the company- Installation and configuration of PC, lap top and peripheral devices (printers, scanners, etc.)- Installation and configuration of IP and analog telephones (conventional telephones, faxes, etc.). and mobile telephones (cellphones, smartphones, GPRS / UMTS data cards, etc.)- Support in all issues of active and passive networks- 1st level maintenance of all IT services- Maintenance of IT inventory database- Handling questions and error messages of any kind with the collection and classification in the IT service management tool- Monitor and change backup tapes in case of local backup infrastructure- Provide support to users in all information technologies, mainly in the client area (PC, laptops, mobile devices, printers, smart phones, mobile phones, telephones, client software)- Initial analysis of error messages and questions, solving short-term problems, answering simple questions, and implementing workarounds- Coordination between users and technical support units (2nd and 3rd level).- Attend to user requirements and change requests for all client hardware and software issues- Verify compliance with fair use regulations in cooperation with second level support- Implementation of client software as part of the first level activities.- Proactively inform users about technical failures and operational report.- Use, create and update operating manuals, instructions and checklists, as well as the IT knowledge base- Plan, organize, prepare, and provide training for customer hardware, software, and communication devices**We offer**:- Law benefits- Saving fund- Christmas bonus- Grocery vouchers- Major and minor insurance- Life insuranceTipo de puesto: Tiempo completoSalario: $1.00 al mesHorario:- Turno de 10 horas

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