Director of Transient Sales Multiproperty

**Additional Information****Job Number** **Job Category**Sales & Marketing**Location**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico, 77730**Schedule**Full Time**Located Remotely?**N**Position Type** Management**JOB SUMMARY**Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.**CANDIDATE PROFILE****Education and Experience**- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.OR- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.**CORE WORK ACTIVITIES****Supporting Developing & Executing Sales Strategies**- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.- Assists with the development and implementation of promotions, both internal and external.**Maximizing Revenue**- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).- Recommends booking goals for sales team members.**Managing Sales Activities**- Monitors all day to day activities of direct reports.- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.- Participates in sales calls with members of sales team to acquire new business and/or close on business.- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).**Analyzing & Reporting on Sales and Financial Data**- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.- Assists Revenue Management with completing accurate six period projections.- Reviews sales and catering guest satisfaction results to identify areas of improvement.**Ensuring Exceptional Customer Service**- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.- Interacts with guests to obtain feedback on product quality and service levels.- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.- Empowers employees to provide excellent customer service.- Observes service behaviors of employees and provides feedback to individuals.- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.- Participates in and practices daily service basics of the brand.- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.**Building Successful Relationships**- Develops and manages relationships with key stakeholders, both internal and external.- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.**Managing and Conducting Human Resource Activities**- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.- Utilizes all available on the job training tools for employees.- At Marriott International, we are dedi