Technical Support Analyst, Senior

hace 6 días

Tlahuac, México Infor A tiempo completo

General information- Country- Mexico- City- Mexico City- Department- Global Support- Job ID- 39048- Description & RequirementsA Day in The Life Typically Includes:- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported through a ticketing system.- Manage SQL Server to replicate customer issues as needed.- Support the entire technical side of the product including integrations, performance issues, portals, and any other module.- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.- Meet departmental goals including response times, customer satisfaction levels and knowledgebase contributions.- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.- Ability to work on call on a rotational basis.Basic Qualifications:- SQL skills and an understanding of relational database systems.- Exposure to object-oriented programming.- Prior experience working in a customer support environment explaining product/technical information.- English speaking skills.- Customer facing experience.Preferred Skills:- Experience working within teams to solve technical concerns.- Familiarity with supply chain or ERP software.- About InforInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.- Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.-At Infor we value your privacy that’s why we created a policy that you can read here.

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