Agent, User Support Services
hace 1 semana
Overview:**Recruiter**: Paulina Rivera**Reports to**: Francisco Vega**Site**: Las FuentesCOMPANY OVERVIEW:Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Members in more than 90 countries. Our Mission is to change people’s lives by providing the best business opportunity in direct selling and the best nutrition and weight-management products in the world.STATEMENT:The GBS Support Agent will manage a customer-focussed service and attention that will be offering top quality front line support to employees, external and internal customers related to GBS Finance and Human Resources functions. This position will be responsible to assit reciving phone calls as well as manage inquiries received via case management systems.MAIN RESPONSIBILITIES/DUTIES:- Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets.- Resolve all day-to-day related issues and inquiries raised by employees, internal and external parties through Ticketing system and Call Center.- Ensure compliance to helpdesk and case management policies- Perform all support and case management service activities- Review queries for all relevant process areas (Human Resources, Finance, etc.)- Monitor existing ticket queues, resolve and send resolutions to requestor where possible, transfer requests and inform users on lead times according to set guidelines.- Identify potential problems and/ or delays in resolution and notify internal/external customers or employees- Establish, manage and grow relationships with users.- Provide input to Sr. Manager GBS Support Center & Partnership Management, ensure that all process controls are operational, actively identifying control gaps and recommend possible solutions.- Ensure compliance with GBS standard processes.- Deliver input and insights regarding necessary updates of the Knowledge DatabaseJob Qualifications:SKILLS / EDUCATION / EXPERIENCE:- Good command of Spanish and English language, both written and verbal is a prerequisite;- Strong focus in providing the highest level of customer service to both internal and external customers- Empathetic, Confident, self motivated and enthusiastic- Accepting/adapting to cultural differences- Process improvement skills- Task & time management skills- Able to perform root-cause analysis and come up with suggested solutions- Ability to interact courteously with customers and ensure interactions provides a high quality of service- Ability to analyze customer needs through soliciting, evaluating and acting upon customer feedback- Ability to coordinate with other internal departments to deliver a seamless service to customers**Experience**:Required- 2+ years of experience in help desk/customer care environment.- At least 2 year experience in a service oriented industry.Preferred- Experience in Finance and HR processes- Experience in Oracle and ServiceNow Case ManagementEducation:Required- Bachelor’s or Associate Degree in Business Administration, Accounting, Human Resources or another business related field.
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Agent, User Support Services
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:COMPANY OVERVIEW:Herbalife is a global nutrition company that has helped people pursue a healthy, active life since ****.Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Members in more than 90 countries.Our Mission is to change people's lives by providing the best business...
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Agent, User Support Services
hace 3 días
Tlaquepaque, México Herbalife A tiempo completoOverview:COMPANY OVERVIEW:Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Members in more than 90 countries. Our Mission is to change people’s lives by providing the best business...
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Manager - End User Services
hace 3 semanas
Tlaquepaque, México Hewlett Packard Enterprise A tiempo completoManager - End User Services page is loaded## Manager - End User Serviceslocations: Spring, Texas, United States of America: Tlaquepaque, Jalisco, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: *******Manager - End User Services**Description -**The Manager of End User Services will report to the Director of Digital Workplace Technologies...
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End User Services Technician I
hace 6 días
Tlaquepaque, México Herbalife A tiempo completoOverview: Deadline Abril 30th 6pm Recruiter Zadith Valencia Manager: Cesar Gutierrez STATEMENT: The End User Services Technician I is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support...
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End User Services Technician Iii
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:Deadline to receive resumes: May 31stRecruiter: Zadith ValenciaHM: Cesar GutierrezSTATEMENT:The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support...
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End User Services Technician Iii
hace 2 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:Deadline to receive resumes: May 31stRecruiter: Zadith ValenciaHM: Cesar GutierrezSTATEMENT:The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments.End User Services Technicians also support...
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Global End User Services Manager — It Modernization
hace 3 semanas
Tlaquepaque, México Hewlett Packard Enterprise A tiempo completoA leading technology company is seeking a Manager of End User Services to lead a globally dispersed team, manage vendor relationships, and drive IT service improvements.The ideal candidate will possess extensive technical knowledge, including proficiency in Microsoft M365 and strong leadership skills.This position offers competitive compensation and a...
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Vmware Support Consultant
hace 1 semana
Tlaquepaque, México TATA Consultancy Services A tiempo completo**TATA Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca:**¡VMWare Support Consultant!****Ofrecemos**:Prestaciones de leySeguro de gastos médicos mayoresConvenios con diversas empresasExcelente ambiente de trabajoHome Office indeterminadoAprendizaje constante30...
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Customer Services Agent Gdl
hace 2 semanas
Tlaquepaque, México Tres R A tiempo completo**Vacante para la empresa Tres R en San Pedro Tlaquepaque, Jalisco**: AGENTE BILINGÜE ATENCION A CLIENTES SI RADICAS EN JALISCO, esta es tu oportunidad mayor de edad Prepa termianda. inglés intermedio-avanzado ¤ Experiência no requerida Atender llamadas de clientes que requieran asistencia telefónica, nada de ventas sólo customer services Sueldo...
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User Administration
hace 5 días
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** **Responsibilities** - As part of a team, implements DevOps infrastructure projects. - Maintains and improves build and continuous integration systems for efficient development and release processes. - Develops and maintains solutions for operational administration, system/data backup, disaster recovery, and security/performance...
