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hace 6 días
Company Description Paloma POS is a cutting-edge AI-first, mobile-ready POS and embedded fintech platform designed to empower food trucks and quick-service restaurants. Our platform offers instant funding, an AI Manager for real-time analytics and staffing insights, and smart hardware solutions such as handhelds, terminals, kiosks, and kitchen displays. We enhance financial operations with embedded banking, providing accounts, debit/credit cards, and working capital. With multilingual 24/7 customer support in various languages, including English, Spanish, and Chinese, Paloma POS is driving transformation in the food industry. Join our team and be part of this innovation in restaurant technology. Role Description This is a full-time, on-site role located in Colonia Cuauhtémoc, CMX for the Lead of Customer Success, specializing in POS for Restaurants. The selected candidate will oversee a team dedicated to delivering exceptional customer service and satisfaction. Responsibilities include leading customer success initiatives, developing relationships with key accounts, analyzing customer feedback, resolving escalated issues, and working cross-functionally to improve the customer experience. The goal is to optimize customer retention and loyalty while driving opportunities for growth and improvement. Qualifications Strong skills in Customer Satisfaction and Customer Service Proven capability in Customer Support and Communication Analytical skills to assess customer data and develop actionable insights Ability to lead and manage a team effectively and foster collaboration Fluency in English and Spanish; additional languages are an asset Experience in the restaurant or technology industry is a plus Bachelor's degree in Business Administration, Hospitality, or related field
