Issue Resolution Operations

The company built on breakthroughs.Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Role Purpose The Issue Resolution Coordinator is responsible for managing and resolving customer issues in a timely and efective manner. This role serves as a liaison between internal teams and external stakeholders to ensure that problems are addressed with accuracy, professionalism, and a focus on continuous improvement. Key Responsibilities Receive, document, and analyze customer issues or complaints. Coordinate with cross-functional teams to investigate and resolve cases. Ensure timely follow-up and communication with customers regarding case status and resolution. Maintain accurate records of all case activities in the designated system. Identify trends and recurring issues to support process improvement initiatives. Prepare reports and summaries for management review. Support the implementation of corrective actions and preventive measures. Assist in training and onboarding new team members on issue resolution processes. Experiences/Education - Required Minimum 2 years of experience in customer service, operations, or issue resolution. Strong problem-solving and analytical skills. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Proficiency in Microsoft office and CRM systems. Attention to detail and commitment to quality. Experience in a global or matrixed organization. Familiarity with SAP, Salesforce, or similar platforms. Bilingual proficiency (English and Spanish). A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals. Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. #J-18808-Ljbffr