Area Shift Manager, Worldwide Operations

DESCRIPTION At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost‑effectively as possible. To meet this goal, we are continually striving to innovate and provide best‑in‑class service levels through excellent performance. Amazon is seeking a shift manager in last‑mile execution, with four key areas that you’ll always focus on: safety, quality, customer experience, and productivity of the operation. This role requires working with multiple business and technical teams across the company to manage successful performance, drive continuous improvement, and enhance carrier performance. The candidate must effectively influence leadership across customer‑service operations, technology teams, multiple support teams, multiple carrier partners, and senior leadership. Responsibilities (but not limited to): You will be part of the Amazon Logistics Team, responsible for day‑to‑day management of the last‑mile operation in the North Region of the country; the operation focuses on delivery of Amazon orders directly to customers. Amazon is seeking shift managers with the chance to be based in Saltillo, Coahuila, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Additional job elements: Setting and communicating performance goals, creating expectations and objectives to achieve customer‑promise expectations and ensure accuracy and quality. Leading a team of process assistants and delivery service providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. Ensuring productivity execution is maximized through training, analysis, and feedback of performance data on a periodic basis. Proactively identifying and leading process‑improvement initiatives and lean tools. Tactical leadership of strategic initiatives. Cross‑functional coordination and task tracking. Communications across various areas to ensure alignment of goals and tasks to guarantee overall success of the program. Strategic planning and forecasting to appraise performance and problem resolution. Ability to manage multiple complex projects simultaneously. Management and execution of cross‑functional projects or components of large programs including data gathering, manipulation and analysis, forward‑looking supply‑chain approaches and communication of insights & recommendations. #AmazonMexico Key job responsibilities: Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals. Support all safety programs to ensure a safe work environment for all associates and delivery service providers. Proactively identify and lead process‑improvement initiatives and lean tools. Support a team of on‑the‑road (OTR) and delivery service providers in weekly management of the last‑mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers. About the team Inclusive team cultureAt Amazon we embrace our differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work life balanceWe believe striking the right balance between personal and professional life is critical to lifelong happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & career growthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects that help each team member develop into a better‑rounded professional. BASIC QUALIFICATIONS Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience 1+ years of employee and performance‑management experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts PREFERRED QUALIFICATIONS 1+ years of performance metrics, process‑improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process—including support for the interview or onboarding process—please visit for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner. #J-18808-Ljbffr