Senior Security Operational And Delivery Manager

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. Please, submit your CV in English. You've got opportunities Key responsibilities Develop and deliver a world-class Customer Service management capability to BT Security customers via effective service‑lead objectives, monitoring and continuous improvement. Provide leadership direction so that we can build and service world class secure platforms for our customers. Leverage personal and collective team knowledge and expertise to provide world class customer service to elevate the BT value proposition. Expand and grow service capabilities to support business growth needs. Accountable for the on‑time, on‑cost and on‑quality execution of all BT Security Customer Service and Support teams. Plan, specify and maintain the product and / or projects in line with strategic plan / roadmap ensuring benefits align, EoL and EoS activities are planned and controlled. Lead the customer interaction and customer relationship (including escalation management across the Customer Service function. Drive continuous improvement and transformational activities to improve the unit's agility and reduce cost. Govern the onboarding of new customers into the operational and technical teams and new capabilities / products to support. Ensure that operational and technical teams are appropriately resourced to meet demand, contractual terms and deliver great customer service. Key Skills Be a self‑motivated leader with a passion for achieving customer and business needs. Be able to lead and work as part of a team to deliver to customer requirements. Have substantial experience directly dealing with international customers and cultures in a business context. Have strong communications skills combined with experience of leading teams of multiple people and managing relationships with customers and suppliers. Be commercially aware, including direct experience of negotiating service contracts, and understanding revenue models and business level‑risk. Have an enquiring mind, thirst for knowledge and willingness to learn. Be able to work at the strategic and 'big picture' level. Possess a recognised formal qualification in Service Management (i.e. ITIL). Have a customer success mindset. Establish customer needs, uses operational and technical expertise to deliver brilliant experiences. Possess industry and sector knowledge, have a broad knowledge of risks in Security market and industry best practice. Knowledge Have project‑lifecycle experience including the practical and effective use of formal programme and risk management tools and methodologies. An understanding and appreciation of the DevSecOps process. Be able to bring in insights from the marketplace / adjacent industries to the table. Have experience of delivering large scale transformational business change through technology. Master Knowledge of NGFW, UTM, automation, networking and security concepts and devices. Have experience on migrating the Firewalls from different vendor. Infrastructure, Automation (preferred), NexGen Firewalls (For example : Cisco,Cisco Firepower, Palo Alto, Checkpoint etc), IPSEC and SSL VPN technologies, Profile Management (For example : MPF, DOS Protection) and / or hold relevant certifications. Networking concepts and devices (All OSI Layers), Load balancers (For example : F5, Citrix), HTTP Protocol, Secure Socket Layer (SSL), DNS, Content switching policies. Additional modules from different vendors (For example : GTM, APM, AFM). Developing knowledge in Networking, Windows administration, or Linux administration. Understanding of how traffic flows through an environment, both hosting‑based and cloud‑based environments. Minimum of 10+ years of relevant experience. Have knowledge of devices that operate at multiple levels of the OSI stack. Have good knowledge of routing protocols (e.g. OSPF, BGP, EIGRP etc.), security principles, technologies and public cloud platforms. What's in it for you? Competitive salary and on‑target bonus plan. Training and development opportunities. Career progression in BT Security and across BT with our internal development programme. Competitive share options and pension scheme. Tailored to Mexico Benefits etc. Why us? Security isn't always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber‑attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture potential and shape your future - whatever your background or experience. Play your part. Make a difference. We are the Protectors. #J-18808-Ljbffr