Agente de Atención a Clientes

**WHO WE ARE**:DGO LEGAL LLP is a law firm dedicated to providing legal advice and representation to clients throughout the world. DGO’s core values are rooted in client-centered, tech-savvy, innovative, detailed-oriented, documented, and data-driven approaches designed to provide superior service. We aim to create an open environment where all members of the team can communicate openly with one another while maintaining professionalism and accountability for their work. We provide our clients with personalized attention while offering them competitive rates through efficient use of technology. We are committed to providing an exceptional level of service with a focus on meticulous attention to detail combined with creativity and innovation.We are not a traditional law firm, we thrive on innovation and disrupting the status quo. Our focus is to expand the availability of legal services to the 70%+ of individuals unable to access legal services. We do that by leveraging technology to the full extent possible while maintaining a human and personal touch with our clients. We use every communication tool at our disposal and at our client's disposal.We are immigrants and have a personal connection to our client's cases. We have walked the same path before and can intimately empathize with the fears, doubts, and excitement of the immigration journey to the United States.**WHO YOU ARE**:We are looking for an experienced intake coordinator to join our growing team working remotely from home assisting our Los Angeles-based law firm with the processing of new clients. You see your job as an intake coordinator as a mission to ensure that your client is at the center of the experience. It's not only about winning cases, it's about the holistic client experience, from onboarding, representation, and offboarding.You like orderly and predictable processes that are teachable and lead to exponential growth. You enjoy sharing your knowledge with people around you and thrive on building up other people.When it looks like there's a dead-end, you don't turn off your car and give up. Instead, you start digging a hole seeing where it'll lead you. You look for solutions, not excuses. you may not know everything, but if there's an answer to the question you are researching, you will find it. Even if you don't succeed, you can safely tell yourself that you tried your best.You take your job extremely seriously but are sufficiently lighthearted to remember your humanity, laugh at other people's jokes and remember to have fun.If that sounds like you, then we may be a match.**REQUIREMENTS**:For this position, the applicant must:- Be bilingual (perfect Spanish/English) with excellent written and verbal communication skills.- Responsibilities include answering inbound calls, transferring calls to the appropriate department, taking messages, data entry, scheduling consultations with the attorneys, following up with clients before and after consultations, and the sending and receiving of contracts.- Detail-oriented and have experience in call centers and/or customer service.- Must have good internet access.- Home office or designated quiet location to work from.- Previous U.S. immigration law experience is a plus.- Be highly organized and attentive to detail.- This is a full-time position.COMPENSATION: $12,000 NETOS CON NÓMINA +COMISIÓN POR CASOS CONTRATADOS**INTAKE COORDINATOR**En DGO Legal, creemos que toda persona tiene derecho a recibir un asesoramiento de primera clase en materia de inmigración. Nuestra misión es democratizar los servicios de inmigración para asegurar que todos, independientemente de su origen o posición económica, tengan acceso a servicios de inmigración asequibles, convenientes y seguros para tomar el control de sus vidas.Somos una firma de inmigración dedicada a representar con pasión y habilidad a nuestros clientes en todo el mundo y en todos los asuntos relacionados: desde la creación de su empresa hasta la obtención de la ciudadanía estadounidense.Descripción del trabajo:Estamos buscando un coordinador de Intake dedicado para unirse al personal de nuestra empresa de inmigración. Se encargará de recibir a los clientes que lleguen, registrar sus datos personales, recopilar toda su información e historial de inmigración, tomar consultas y pagos, además de obtener cualquier documento importante que pueda ser útil para su caso de inmigración.Tipo de empleo:A tiempo completo.**Intake coordinator Requisitos básicos**:- Título universitario.- Un mínimo de un año de experiência en admisión de clientes o administración de oficinas de inmigración.- Gran afinidad con el servicio al cliente.- Conocimiento de los sistemas de gestión y archivo de oficina.- Excelente capacidad de organización y gestión del tiempo.- Gran capacidad de comunicación y habilidades interpersonales.- Dominio de la informática.- Capacidad para trabajar en un entorno