Order Management Specialist
hace 3 semanas
**Order Management Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:Responsible for internal and external customer care(e.g. technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership and increase customer satisfaction.**This position reports to**:Customer Support Manager**Your responsibilities**:- Customer assistance Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.- Customer requests Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.- Customer relations Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.- Data analysis Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.- Targets Tracks regular target performance and provides results to management.**Your background**:- A Bachelor´s degree in administration, financial, economics or similar.- Knowledge of ERP and Customer Support.- Knowledge Microsoft Office.- 1+ year of experience.- English Intermediate Level.**More about us**:
-
Order Management Specialist
hace 2 semanas
Apodaca, México ABB A tiempo completo**Order Management Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Order Management Specialist
hace 7 días
Apodaca, México ABB A tiempo completo**Order Management Specialist**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:**This...
-
Order Management Specialist
hace 2 días
Apodaca, México ABB A tiempo completo**Order Management Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...
-
Order Management Specialist
hace 2 semanas
Apodaca, México ABB A tiempo completo**Order Management Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...
-
Order Management Specialist
hace 2 semanas
Apodaca, México ABB A tiempo completo**Order Management Specialist**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:**This...
-
Order Management Specialist
hace 3 semanas
Apodaca, México ABB A tiempo completo**Order Management Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Order Management Specialist
hace 2 semanas
Apodaca, México ABB A tiempo completo**Order Management Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Order Management Specialist
hace 3 semanas
Apodaca, México ABB A tiempo completo**Order Management Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Order Management Specialist
hace 3 semanas
Apodaca, México ABB A tiempo completo**Order Management Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Order Management Specialist- Shared Services
hace 3 semanas
Apodaca, México Hexagon Metrology A tiempo completo**Order Management Specialist (Shared Services)****Main Tasks**:- Use SFDC and CPQ support Sales with Quoting, Purchase Order review- Use various ERPs to enter sales orders, send invoices, transact credit & rebills- Use various software licensing tools to create and manage software licenses- Manage POs and Invoicing on Customer Portals- Support Customer...
