Returns Service Representative Jr
hace 4 semanas
This role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The role follows standard procedures while adhering to legal and ethical standards and undergoes training to enhance skills.**Responsibilities**- Assists in developing and implementing customer engagement plans aligned with the organization's goals and objectives.- Responds to returns related customer inquiries, feedback, and complaints promptly and keeps clients informed of the organization’s offerings and ongoing promotions.- Utilizes eClaims, IRL, eDIR and Oulook software to track customer interactions and SLA responses.- Gathers and analyzes customer feedback to identify areas for improvement and collaborates with internal teams to implement changes based on customer input.- Communicates returns RMA and pick up status to customers and internal partners in a clear and timely manner.- Escalates complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.- Undergoes training and development to gain a better understanding of customer engagement processes and best practices.- Ensures that customer engagement practices comply with relevant regulations, including data privacy laws.**Education & Experience** Recommended**- Four-year Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 0-2 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.**Preferred Certifications**NA**Knowledge & Skills**NA**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.**Complexity****Disclaimer
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Returns Service Representative Jr
hace 3 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams.The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling...
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Returns Service Representative Jr
hace 14 horas
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling....
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Na Returns Service Representative
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role participates in...
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Returns Operations Specialist
hace 3 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _**- Acts as a first point of contact for regular, on-going Direct Returns process issues on daily operational matters.- Resolves operational issues that may arise from the end-to-end Direct Returns process (e.g., physical claims, refusals, non-conventional processes such as leased units returns to name just a few).- Engages with other...
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Customer Service Representative
hace 4 semanas
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is a Customer Service Representative within the US Customer Operations team. Our charter is to deliver Total Customer Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. This is an excellent opportunity for you to grow your knowledge of large-scale...
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Customer Service Representative
hace 5 días
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is a Customer Service Representative within the US Customer Operations team. Our charter is to deliver Total Customer Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. This is an excellent opportunity for you to grow your knowledge of large-scale...
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Customer Service Representative
hace 3 días
Tlaquepaque, México VISA HUMAN A tiempo completoCUSTOMER SERVICE REPRESENTATIVE. IMPORTANTE EMPRESA DE GIRO ELECTRONICO SOLICITA CUSTOMER SERVICE REPRESENTATIVE CON EXPERIENCIA Y MANEJO AVANZADO DE INGLES *OFRECE: SALARIO MENSUAL: $20,000 - $25,000 NOMINALES NEGOCIABLE SEGUN EXPERIENCIA - CONTRATO DIRECTO POR LA EMPRESA - PRESTACIONES DE LEY - VALES DE DESPENSA MENSUAL 10% - FONDO DE AHORRO 13% - PRIMA...
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Customer Service Representative
hace 2 días
Tlaquepaque, México Alfa Talent A tiempo completo**Customer service representative**Horarios: turno de día y tarde. 2 dias de descanso. Lunes - domingoDirección: Tlaquepaque, Jal**Ofrecemos**$17,000 brutosImss 100%Seguro de vidaSeguro de gastos médicos mayoresSeguro dental y visualVales de despensa $1,000 mensual30 días de aguinaldo2 días de vacaciones adicionales a la ley por...
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Customer Service Representative
hace 3 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _**- Acts as a first point of contact for regular, on- going customer accounts on daily operational matters.- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).- Collaborates with other functions and...
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Direct Returns Operations Sme
hace 1 semana
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _**- Acts as a first point of contact for regular, on-going Direct Returns process issues on daily operational matters.- Resolves operational issues that may arise from the end-to-end Direct Returns process (e.g., physical claims, refusals, non-conventional processes such as leased units returns to name just a few).- Engages with other...
