Technical Support Engineer

hace 4 semanas

Ciudad de México Wallarm A tiempo completo

**Short facts about us**:- We are a global remote-first team of 100+ people in 10+ countries.- We have been protecting our clients since 2014.- The company has raised over $10M in investments.- The company passed Y Combinator, the most prestigious incubator in Silicon Valley, from which Dropbox, Stripe, Docker, etc. came out.**Our product**:Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to:- **Discover.** See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.- **Protect.** A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.- **Respond.** Streamline incident response with complete visibility, smart triggers, and active threat verification.- **Test.** Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.**Our technology stack**:- The system management interface is written in React and is a Single Page Application. Therefore, backend teams are not engaged in layout, but only API development.- For backend development, we use Ruby and Golang- Some components and modules are written in Python (Data Science/ML). But mostly Python is used by the QA department for developing integration autotests.- Cloud deployed with Kubernetes/Helm and Terraform- Main frameworks used: Ruby On Rails (API only)/Sinatra; gin for Golang- Main databases used: PostgreSQL, Elasticsearch, Riak/S3, Tarantool, and Redis**In this role you will**:- Providing technical support to customers, partners, and employees of Wallarm.- Answers to technical questions about Wallarm products (WAF and FAST).- Registration of defects in Wallarm products and creation of tasks for revision to the development team.- Checking fixes when a new version is released, assemblies of Wallarm products.- Assistance in the operation and management of the cloud part of Wallarm products.- Writing How-to and Troubleshooting articles for the Wallarm Knowledge Base.- Registration of wishes of clients and partners in the system of accounting wishes.- Installing and configuring the company's software products.- Participation in the development of the company's product line.- Providing reports to management.**In this role you’ll need**:- Knowledge and practical skills in installation and configuration of Linux operating systems CentOS, Ubuntu, and Debian at the level of an advanced user.- Ability to configure network settings and Linux OS routing.- Ability to work with system services and system logs of Linux OS.- Basic knowledge of Nginx, Kubernetes, Ansible, Docker.- Knowledge of the seven-layer OSI model, networking rules, routing principles.- Good written and spoken English.**Will be a plus**:- Experience in technical support in a hosting company, technical integrator or vendor.- Scripting skills in Bash, Perl, Ruby or Python.

  • Technical Support Engineer

    hace 2 semanas

    Ciudad de México Hitachi Vantara Corporation A tiempo completo

    **The Company****The Role**The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and software system problems. This includes specific products and their integration, as a Solution. The Customer Support Engineer generally deals directly with end users and,...

  • Technical Support Engineer

    hace 1 semana

    Ciudad de México RAD Data Communications, LTD A tiempo completo

    Location Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...

  • Technical Support Engineer

    hace 3 semanas

    Ciudad de México SAS A tiempo completo

    :**Technical Support Engineer - Hybrid, Mexico City, Mexico**We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here....

  • Technical Support Engineer

    hace 7 días

    Ciudad de México Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Technical Support Engineer

    hace 4 semanas

    Ciudad de México Samsara A tiempo completo

    **Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...

  • Technical Support Engineer

    hace 3 semanas

    Ciudad de México Legion A tiempo completo

    **Technical Support Engineer**:**Remote, Mexico City or Monterrey**:**JOB OVERVIEW**As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution.**RESPONSIBILITIES AND DUTIES****Troubleshoot complex...

  • Technical Support Manager

    hace 2 semanas

    Ciudad de México Bayer A tiempo completo

    **Technical Support Manager****Your task and Responsabilities**:- Develop strategy for service partners and follow up on quality and service KPI according to plan.- Manages the development of effective Service Technical Training that will be delivered to the Bayer or dealers, field Service Teams, International Distributors service teams, to meet...

  • Technical Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide  Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Ribbon Technical Support Engineer

    hace 1 semana

    Ciudad de México Ribbon Communications A tiempo completo

    SUMMARY Ribbon Technical Support (RTS) engineer is a Customer facing-technical support position responsible of resolving complex technical issues in customer’s in-service systems carrying live VoIP/TDM network traffic. RTS engineer is responsible of evaluating, troubleshooting, reproducing, investigating and determining a solution using available...

  • Technical Support Engineer

    hace 3 semanas

    Ciudad de México Ebury A tiempo completo

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...