Help Desk Support

hace 2 días

Mexico City Impact Advisors A tiempo completo

Job description: Impact Advisors is a USA-based healthcare technology company specializing in staff augmentation services for medical practices, hospitals and health systems in the United States. At Impact Advisors, our team comes first—we are dedicated to fostering professional and personal growth for every employee. We provide opportunities for skill enhancement, continued education, and career advancement, all while increasing your earning potential. Our supportive training programs and guidance reflect our commitment to your success. At Impact Advisors, we’re offering careers, not just jobs. Job Description and Responsibilities: As an Application Support Analyst, you will be responsible for ensuring the smooth operation and optimal performance of applications within the EPIC Electronic Health Record (EHR) system. Your role will involve: Providing top-tier customer service to end users and stakeholders of the EMR system. Designing, building, and testing application functions while minimizing errors. Meeting or exceeding service-level agreements (SLAs) to avoid contractual penalties. Ensuring all ticket documentation adheres to company standards. Offering training and guidance to end users on how to navigate and utilize Epic software effectively. Analyzing workflows to identify areas for improvement and implementing streamlined solutions. Maintaining and updating the Epic system to ensure its continued efficiency and reliability. Collaborating with IT teams and other stakeholders to integrate Epic with other systems seamlessly. Assisting in data analysis and reporting to aid clinical and administrative decision-making. Qualifications: Bilingual proficiency (English/Spanish) with experience in communicating fluently in English. 2–5 years of customer service or support experience. Strong technical aptitude and skills. Excellent communication and interpersonal abilities. Proven problem-solving and analytical skills. Ability to work independently and collaboratively within a team. Attention to detail and a commitment to meeting deadlines. Ability to adhere to established processes and resolutions. Preferred Skills: Prior experience with Electronic Health Records (EHR) systems. Familiarity with healthcare and/or technology industries. Education: Bachelor’s degree required, IT or related experience. What Impact Advisors Offers: Comprehensive paid training period. Competitive salary. Company-paid holidays. Job Type: Full-time, on-site position. Monday to Friday, 7:00 AM to 4:00 PM. Salary: $24,000.00 - $32,000.00 MXN gross per month. Work Location: Colonia De Valle, Mexico City. Job Type: Full-time

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