Customer Reliability Engineer

Location: Latin America, Mexico, CadereytaRef: JOHNCRANELATAMGA00001Division: John CraneJob Function: Engineering**Job Description**:Travel as required performing duties and working directly with customers. Position reports to Regional Manager.Duties & Responsibilities- Observes, collects and evaluates customer data. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g., INTERFACEÓ under general direction of the engineering.- Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines. Manage, consolidate and standardize inventory at all times.- Maintains John Crane‘s equipment survey.- Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the engineering.- Provide customer training for maintenance and operations personnel as required.- Assists customer with the “Management Of Change (MOC)” process.- Prepare and submit “MOC Forms” for new stock requirements, deletion of obsolete stock items and complete catalog description changes. Needs signature by Managing Director and Client Contract Representative.- Collects new equipment data sheets from customer’s project engineers and makes initial recommendations for approval by engineering.- Performs other duties and responsibilities as necessary to comply with specific contractual terms of the agreement, or as required by the manager.- Monitors KPI’s, prepares and submit monthly reports by due date. Reports to include charts of all relevant KPI’s, list of activities performed to improve reliability, track recommendations made and their implementation, follow up on recommendations to drive improvements in reliability.- Prepare for and participate in all meetings related to John Crane performance, onsite meetings with clients focused on reliability, EH&S and quality.- Preform seal condition analysis inspections and reports to determine root cause for seal change to improve equipment reliability and up time.- Maintain account coverage with up to date back up plan during vacations and holidays.- Maintain up-to-date safety training records for site access.- Other duties as assigned.Diversity & InclusionWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.The Individual- Bachelor of Engineering Degree(Industrial, Chemical, or similar) or equivalent experience in the refinery industry- Experience: Minimum of 1-5 years in Rotating Equipment Reliability in a refinery environment- Available to move to Big Spring, TX- Understanding of oil and gas processes- Knowledge of pumping systems- Works independently and remotely- Troubleshooting and problem-solving skills- Good communication skills (English) to deliver presentations, reports, and problem solveOTHER REQUIREMENTS:- Must safely be able to navigate through the industrial environment- Valid driver’s license and abstract required for insurance purposes- Ability to work unsupervised and remotelyWORK ENVIRONMENT:- Minimal travel is required but will travel to Regional Office.- Works onsite daily at customer location.About SmithsAbout John Crane