Senior Consultant

Together we are powering the future of Higher Education Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success. About the opportunity Ellucian is currently looking to add a Professional Service Consultant with Banner Accounts Receivable (AR) implementation experience to our team. As one of our senior professional services team members, you will be instrumental in consulting with our customers and delivering value‑add services that provide the quickest path to institutional success. Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission‑critical role, you will partner with our customers to help enable their student accounts processing business office including transformation to cloud/SAAS solutions and ensuring successful adoption of these solutions. Where you will make an impact Communicates effectively and credibly with technical as well as functional staff, including those responsible for the execution of day‑to‑day operations through to those at the managerial and executive levels. Responsible for having deep functional knowledge of business processes as related to bursar/student offices and functions within colleges and universities. Ability to manage client expectations, ensure completion of engagements within an agreed‑upon timeframe, and resolve client issues relating to the implementation of Ellucian's solutions. Consistently exceed expectations and responds promptly and professionally to client requests, seeking guidance as appropriate. Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations, and implementation strategies. Tracks formal questions and answers regarding requirements, business process, and desired outcomes. Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions. Travels occasionally to customer sites to deliver services; travels periodically for internal training. What you will bring A minimum of two years' experience working in a consulting services environment, higher education preferred. A minimum of two years' experience working in a higher education student business office. Bachelor's degree from a Regionally Credited institution. Ability to keep up with new Banner Student Information System releases as they become available as well as the ability to train others on new functionality. Demonstrated presentation skills and professional communication skills (written and verbal). Ability to perform effectively in a work environment that requires hard work, has periods of tight deadlines, and where change is embraced as a method of continuous improvement. Experience working independently to achieve goals as well as working remotely in a team environment via phone and other electronic communication tools. What makes #Ellucianlife Comprehensive health coverage: medical, dental, and vision Flexible time off Thrive Flex Program that allows you to contribute towards your health, financial or learning interests 401k w/ match & Bright Plan - to help you save for the future Maternity & Paternity Leave Charitable leave - 40 hours/year Telemedicine Wellness Ginger (mental health) Wellbeats (virtual fitness classes) Rethink - caregiver support Diversity and inclusion programs which provide access to 11 internal employee resource groups Tuition Reimbursement Assistance Professional development opportunities Additional Information Hiring Type: Full‑Time Level of Experience: Senior Level Remote: Yes Travel Required: 0‑25% #J-18808-Ljbffr