Senior Application Support Engineer

We are seeking a highly motivated and experienced **Senior Application Support Engineer** to join our team.If you are interested in this opportunity - apply**Responsibilities**- Take responsibility for production stability and problem resolution of Quant/Enterprise Technology systems during core business hours- Be responsible for the readiness and effective operation of production environments, including running routine maintenance on file, data store, and job control systems- Participate in on-call rotations- Investigate complex issues of production delivery, run the root cause analysis, establish a solution, and push it through required steps necessary- Identify and manage risks, flagging major issues early and escalating incidents as required- Drive results, productivity, quality, and value for the client, respecting their deadlines and objectives but also being an honest, realistic, and committed partner to them- Deploy patches and full stack deployments into production- Conduct regular DR testing whilst improving the process- Play a proactive role in proposing technologies, tools & approaches- Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences**Requirements**:- 3+ years of experience in Application Support- Intermediate knowledge of MS SQL- Knowledge of PowerShell basics- Understanding of business domain (Finance business preference)- Hands-on experience of creating, improving, supporting technology systems, and releasing technical solutions preferably in a Microsoft environment- OOP language coding skills and principles understanding- Experience working with RESTful services, SQL databases, AMQP- Experience with monitoring tools - Grafana, Victoria Metrics, Solar Winds, ElasticSearch- Experience with CI/CD - Bitbucket, Control-M, Grafana, Octopus, TeamCity- Troubleshooting aptitude- Fluent English communication skills at a B2+ level**Nice to have**- Good knowledge of Power Shell or C#- Understanding of ITIL processes- Experience working in complex environments with multiple dependencies**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.