Helpdesk Senior Associate- Healthcare Clinical

hace 1 semana

Guadalajara, México Hashmap A tiempo completo

Req ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner- Responsible for driving resolution of incidents on a 24/7 desk- Read text on computer screens for the duration of the shift- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks- Ensure a quiet, private workspace with high speed, wired internet- Travel up to 10% of the time, if required- Lift up to 25 lbs. if needed for equipment setupPreferred Qualifications:- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)- Minimum of 1 year of technical troubleshooting experience- High school diploma or equivalent requiredPreferred Skills:- Experience in a call center environment- Demonstrate a service philosophy in all interactions with clinicians and colleagues- Effective communication and interpersonal skills- Proficient typing and English language skills (both verbally and in writing)- Strong listening capabilities to fully understand caller’s needs / requests- Exceptional ability to work optimally in a fast-paced environmentBasic QualificationsMinimum 1 year call center/customer service experienceThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.Footer:About NTT DATA Services

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