Support Engineering Manager
hace 1 semana
Join to apply for the Support Engineering Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries, with few office-based roles. Teams meet a few times annually in interesting global locations to align on strategy and execution. Our regional Support Managers lead world-class Support teams, solving deep technical problems for customers worldwide on Ubuntu Server, Desktop, and public cloud. They focus on customer satisfaction and technical excellence, ensuring the support team stays updated and performs efficient troubleshooting. We are hiring managers for both our Cloud Support Group and Devices Support Group. The role involves: Managing a professional support team, including skills development and performance management. Operational control, shift scheduling, and accountability for KPIs. Ensuring all customer cases are responded to within SLA and professionally. Acting as the escalation contact for customers and addressing escalations appropriately. Maintaining accountability for customer satisfaction. Contributing to the support knowledge base. Continuously improving team processes and support service delivery. Hiring, developing, and training support staff to meet business needs. Collaborating with leadership on growth and transformation initiatives. Ideal candidates will have: Extensive CLI experience with Linux at a technical level. Leadership and team management experience. Ability to perform under pressure with a high customer focus. Fluency in English, with proficiency in additional languages preferred. Excellent verbal and written communication skills. Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies. Contributions to Open Source projects. Software development experience. Experience working in support organizations. Hands-on experience with Canonical's products. We offer: A distributed work environment with biannual in-person team sprints. A USD 2,000 annual learning and development budget. Annual compensation review and performance-based bonuses. Additional benefits reflecting our values and local needs. Recognition rewards, annual leave, maternity/paternity leave, Employee Assistance Programme. Opportunities to travel and participate in company events. About Canonical: Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and foster a remote-first culture since 2004. Join us to challenge yourself, learn new skills, and innovate. Canonical is an equal opportunity employer, valuing diversity and inclusion, and providing fair consideration to all applicants. #J-18808-Ljbffr
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Support Engineering Manager
hace 1 semana
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology...
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Support Engineering Manager
hace 1 semana
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Support Engineering Manager
hace 1 semana
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Support Engineering Manager
hace 1 semana
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Support Engineering Manager
hace 1 semana
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical Continue with Google Continue with Google 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with...
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Technical Support Engineering Manager
hace 3 días
WorkFromHome, México Datadog A tiempo completoA technology firm in Mexico City is looking for a Manager 2 in Technical Support Engineering to manage and mentor teams, ensuring client satisfaction through expert support. You will lead initiatives to improve processes and work closely with senior leadership on hiring and retention. The ideal candidate values people management, is self-motivated, and can...
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Software Engineering Manager
hace 4 semanas
WorkFromHome, México Canonical A tiempo completoSoftware Engineering Manager - Sustaining Engineering Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Software Engineering Manager - Sustaining Engineering 3 days ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Get AI-powered...
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Hybrid Tech Support Engineering Manager I
hace 3 días
WorkFromHome, México Datadog A tiempo completoA leading tech company in Mexico City seeks a Manager for Technical Support Engineering. You will manage and mentor a team of Technical Support Engineers, ensuring their growth and accountability, while collaborating on high-priority customer escalations. The role values passion for technology and commitment to continuous learning. The company promotes a...
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Global Support Engineering Manager – Cloud
hace 3 días
WorkFromHome, México Canonical A tiempo completoA leading provider of open source software is looking for a Support Engineering Manager in Ecatepec de Morelos, Mexico. This role involves managing professional support teams to ensure technical excellence and high customer satisfaction. Candidates should have extensive Linux experience, leadership skills, and excellent communication abilities. The company...
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Support Engineering Manager
hace 1 semana
WorkFromHome, México Canonical A tiempo completoOverview Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our...
