LATAM Demand Workforce Planning Lead

hace 2 meses

distrito federal, México PepsiCo A tiempo completo
Overview

We Are PepsiCo
Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.
Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.
A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.
Know more: PepsiCo Jobs
Join PepsiCo, dare for better.

Responsibilities

The Opportunity:
Join a dynamic team at the Global Capability Center (GCC) as we transition to a new capability model by July 2024, aligned with Strategy & Transformation changes. This shift within the DX (Demand Accelerator) service at GCC demands a deep understanding of market needs to effectively support Business Unit (BU) requirements.
As DX evolves, maintaining close customer interactions is crucial. The demand for DX services, driven by customer needs and an ever-changing market, requires agile capacity management and prioritization. GCC teams deliver over 15 diverse DX services, each varying in usage and complexity across markets, characterized by high volumes, seasonality, and unpredictability.
As the LATAM Demand Workforce Planning Lead, you’ll be a key partner in managing demand, ensuring top-quality support from GCC, and fostering strong partnerships to drive customer success.

  • Collaborate with sector Points of Contact (POCs) during the Annual Operating Plan (AOP) to craft a comprehensive annual demand plan for each DX service.
  • Work directly with Business Unit and Customer teams to adjust demand on a quarterly and monthly basis, managing the prioritization of unexpected demand requests.
  • Partner with Global Capability Center product leads and managers to ensure our teams have the capacity to meet market demand.
  • Establish clear decision-making processes and accountability frameworks across Markets, Sectors, and Global teams, allowing demand insights to inform chargeback and resourcing.
  • Lead governance meetings with sector teams to maintain alignment and drive success.
Your Impact

As a LATAM Demand Workforce Planning Lead, your contributions will include:

  • Capturing and aligning expected service demand, including estimating non-forecastable demand or capacity needs.
  • Leading demand prioritization activities with in-market teams, using established frameworks and escalation processes.
  • Gaining a deep understanding of current solutions, tools, frequencies, and outputs in the market.
  • Monitoring adherence to Service Level Agreements (SLAs) to ensure market satisfaction while providing robust resource support for service delivery.
  • Evaluating in-market team satisfaction with service delivery and collecting and organizing market feedback.
  • Leading a team of associates, managers, and team leaders, providing clear direction and fostering a collaborative and high-performance culture to achieve organizational goals.

This role offers the opportunity to shape the future of DX at Global Capability Center while building strong, impactful relationships with colleagues and customers. Your leadership will be instrumental in driving growth and ensuring excellence across our global organization.

Qualifications

Who Are We Looking For?

  • Experience in demand management
  • Strong project management skills
  • Knowledge or experience in Category Mgmt., Space Transformation, Shopper Marketing, Perfect Store
  • Excel intermediate
  • Advanced English (Written & Spoken)
  • Experienced in monitoring and tracking performance indicators and taking actions to escalate and manage risks
  • Strategic planning and prioritization abilities - experienced in managing projects, ensuring timely delivery, and driving cross-functional teams towards achieving project goals
  • Ability to function effectively in a team environment, collaborating with individuals across the organization
  • Excellent verbal and written communication skills, enabling effective collaboration with stakeholders at all levels

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.

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