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Collections Specialist
hace 1 mes
The Collections Specialist is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer experience to our borrowers and clients.**Primary Responsibilities**- Meet and surpass key performance indicators as specified by Management- Provide an exceptional customer experience within all communication channels- Knowledge and adherence to specific guidelines by portfolio- Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.)- Properly follow up on all assigned tasks as needed- Process all transactions and communications accurately- Protect consumer data in all communications- Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts- Promote good working relations with all other internal and external teams- Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the Department**Position Requirements**:- High School Diploma or equivalent required- Six (6) months of collection/customer service experience in a call center environment- Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred- Ability to work in a fast-paced environmentPay: From $400.00 per dayWork Location: In person
