Architect Engineer

**Responsibilities**:At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences.Our culture is guided by the PepsiCo Way, which is a set of values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. We’re creating smiles with every sip and every bite while advancing a sustainable, socially impactful agenda that promotes our goal of Winning with Purpose.The Global IT team supports just that with our mission to create more smiles with every CLICK and every LIKE. Join our global, agile team and help us influence and drive PepsiCo’s digital transformation**What will you be doing?****Voice Engineer, Genesys Contact center role in Infrastructure architecture and engineering team is global in nature. The role will be working on PepsiCo’s Global Transformation initiatives related to Cloud services for Telephoney and will be responsible to modernize the communications infrastructure. This role will work closely with the sector delivery leads, infrastructure engineers, SMEs, IT engineers and architects.****The incumbent needs a well-rounded domain knowledge on Cloud Voice, Genesys & Contact Center technologies. PepsiCo has a highly complex implementation which is globally distributed and has varied components. The incumbent would also need detailed knowledge to create work flows on Genesys, combined with in-depth understanding on areas such as VOIP, Telephony, network, cloud, firewalls, SIP Services, SIP infrastructure and media distribution to engineer and architect Voice & Contact center solutions for PepsiCo’s globally diverse Infrastructure. The role will also provide engineering coverage of required skills during the time zone.**Qualifications:**Who are we looking for?****You will be able to make an impact by using your critical thinking skills to determine innovative technical solutions.****Build an architecture to define enterprise technology standards, facilitate leverage and re-use, and ensure successful delivery of global Contact Center & Technology deployment Services across the enterprise****You will drive standardization and simplification across the existing environments to reduce overall total cost of ownership (TCO).****Development, refinement, publishing, and socialization of patterns, policies and guidelines, and technology standards****Provides exceptional technical and/or analytical support in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems****Ensuring the successful deployment of Genesys contact center solutions****Provide guidance and recommendations to the Infrastructure Architecture teams on standards and designs****Produce architecture and engineering specifications and design documents****Lead the architecture direction and design issues as well as influence peers, cross-functional partners, and IT leadership****Effectively presenting facts and recommendations in oral and written form****Work to remediate legacy infrastructure, set standards and procedures for the delivery team to execute.****Analyze sector level infrastructure, architecture and develop plans to modernize, value adds/Simplify telephony systems****Work with vendors and partners to certify products and standards for PepsiCo and manage life cycle approach for standards****Designing, certifying and testing of IPT infra for existing sites, new sites and upgrades. This includes architectural design and working with other teams and vendors to configure network connectivity and other requirements****Maximize user adoption of services through quick user guides, portal help and training****Designing and implementing solutions in the lab and in production for on-premise, cloud and hybrid scenarios.****Develop integration of Genesys Contact Center solution including Evaluation and developing of device standards (platform technology, peripherals, etc.)****Automation through the development of new scripts or modifying existing scripts.****Knowledge transfer to production services through documentation, training material creation and training****Collaborate with all business units globally, stakeholders, senior business leaders****Provide value adds, publish status reports****Develop and support Team, take hiring decisions as required, be a visible leader****Communicate effectively through strong written and oral communication skills for technical and non-technical audiences****Assess emerging technologies, stay abreast of industry trends, and give advice on investments prices versus performance****Ensure the features, benefits, and architectural impact of technology are understood and valued**