Control Towers Agent Ii

Sobre AIT:AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.AIT Ofrece:In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.Introducción: Join us at AIT, where we believe every day presents an opportunity to make a global impactWe’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.- Ensure confirmation of all shipment processing in Cargowise including quoting, data entry, pickup/delivery scheduling, interfacing with customs brokers, routing and operational milestone updates for all customers supporting by the regional Control Tower group.- Partner with Stations & Gateway to ensure shipments booked by the stations are processed on time- Confirming all pre-alerts and relevant documents are sent to stations etc.- Ensure all shipments are properly billed by billing team and on timeliness.- Obtain all details necessary for shipment/quote in order to evaluate all factors to ensure customer’s request is satisfied.- Examine all possible factors prior to shipment coordination and/or pricing to ensure most successful result- Collect and analyze customer feedback in order to guide the continuous improvement of customer care services.- Input all essential information into the computer system to allow all information needed for shipment coordination and billing are achieved- Ability to prioritize action items in order to determine critical timing for action items of shipment coordination to ensure successful transaction- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification- Identify and rectify if a shipment has deviated from schedule transit in an effort to correct shipment and achieve customer expectation and satisfaction.- Other duties and responsibilities will be assigned as business demands deem necessary- Performs other duties as assigned- Complies with all policies and standardsCalificaciones**:Education**- Associate's Degree or equivalent (required)**Experience**- 2+ years Cargo Wise, AS400 experience is (required)- 2+ years Air, Ocean, Brokerage, Road etc. (required)- 2+ years Customer facing experience ( internal & external ) (preferred)- 2+ years Ability to manage Performance Metrics, Milestone activity, KPIs and SLAs (required)**Knowledge, Skills, and Abilities**- Proficient in Microsoft Office suite Medium- Strong communication skills, both verbal and written Medium- Ability to recognize, analyze, and solve a variety of problems. Medium- Ability to work under pressure and meet close deadlines. Medium- Strong analytical and problem solving skills Medium