Associate Manager, Quality Engineering

ABOUT THE ROLE Improve the Quality Management System and ensure compliance with product requirements in the operation through compliance with the quality control plan, as well as the global standards established by the company and regulatory requirements. Provide support in the continuous improvement of operations and the Quality Management Systems, through the improvement of key performance indicators such as consumer and customer complaints. Ensure that qualification processes, for new products or operational improvements, meet all established quality criteria and global standards, ensuring the quality and safety of the products. KEY RESPONSIBILITIES Manage the Quality Management System, as well as the document control system, risk and opportunity matrix, and non-conformity management. Respond to customer and consumers complaints, in Mexico and all regions, giving a clear response and generating effective corrective and preventive actions. Management of production, engineering and new product projects by quality, through the qualification process. Provide technical support to production lines and all processes in monitoring quality indicators. Attention and resolution of quality issues in all technologies. Plan and ensure compliance with the legal quality matrix and management of controlled substances. Plan the annual audit program. Lead and support the different site audits (internal & external) - ISO, GMP's, Kosher, Disney (CoC), Costco (GMP & CoC), FSSC. Lead and support global standards training, self-assessments, implementation and gaps follow up. REQUIRED EXPERIENCE YOU'LL BRING BS in Engineering, Chemical or appropriate field. Knowledge of applied statistics including process capability, sampling, and design of experiments. 5+ years of relevant experience in Quality. Familiar with and experienced in the process and technical management requirements of quality control and/or assurance. Familiar with and experienced in basic quality tools, such as Control Plan, SPC, AQL, R&R, Sample Size & Confidence Interval, Problem Solving, audits. Computer skills including Excel and SAP. English: intermediate to advanced. PREFERRED EXPERIENCES AND SKILLS Quality system auditing experience: ISO and Good Manufacturing Practices (GMP's). Experience in Statistical Processes Control (SPC) and problem-solving techniques. Excellent oral & written communication skills, and leading cross-functional teams. Project management and managing multiple priorities. Effective collaboration with multi-functional and global teams. JOB REQUIREMENTS Full-Time (5 days Monday to Friday). Contract for an Undetermined Time. This role is not eligible for relocation. BENEFITS AND PERKS SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity / paternity / adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. ABOUT US SC Johnson (SCJ) is a family company working for a better world. It's this essence that drives all its activities around the world for 135 years. Throughout its history, it has established itself as one of the leading global manufacturers of household brands, offering high-quality products in hygiene, cleaning, home storage, air fresheners, pest control, among others. In Brazil, its portfolio includes recognized brands such as Pato®, Mr. Músculo®, Lysoform®, Glade®, Raid®, OFF, Baygon®, and Ziploc®. INCLUSION & DIVERSITY We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive. #J-18808-Ljbffr