Workforce Systems Superuser Mx-co-ec

As a **Workforce Systems Superuser** in the Controlling function, you provide overall functional and training support to users for H&M’s workforce and time & attendance systems. This includes working cross-functionally in troubleshooting, educating users, ensuring compliancy, and managing systems according to company and country standards.This hybrid role reports into our Controlling Manager and is based out of Mexico City.**A Day in the Life**Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*- Provides technical support to colleagues for H&M’s workforce and time & attendance platforms, including Workforce One and Synapps- Consults with Business Tech, Payroll, and Human Resources to secure scheduling and safeguard that routines are set up according to company policies and regulatory requirements- Remains informed of changes to company processes, policies, and procedures that have an impact on systems or colleague usage- Maintains training and resources for end users on system functionality, troubleshooting, changes, and best practices regarding operational and scheduling requirements- Administers proper configuration and data quality between systems to ensure optimal functionality, including researching discrepancies and performing regular audits for accuracy- Collaborates with key business areas, such as Controlling, Stores, Area Teams, Payroll, and HR, to analyze scheduling practices in order to enhance efficiency & maximize results- Analyze existing processes and workflows, identifying opportunities for system optimization and areas of improvement- Generate regular reports on workforce and timekeeping metrics, providing valuable insights to management- Participates in implementation of software updates and related new systems, including documentation, testing, training, and rollout- Works with internal support functions and vendors to create & manage tickets related to software, integration, and timeclock issues- Manages Synapps platform and function plan data in collaboration with Area Controllers to support proper usage and maximize scheduling & planning accuracy- May perform other activities related to the position- Travel may be required between 5-10% of the time per business need**Qualifications** Who You Are**:- Previous experience in managing workforce and time & attendance systems- Previous experience working in a retail environment- Knowledge of scheduling practices and local labor laws- Proficient in Microsoft Office & ability to quickly adapt to other software & systems- Provides excellent customer service according to H&M standards while being inclusive, positive, and open to feedback- Strong interpersonal and collaborative talents, being able to work cross-functionally with other teams, including Controlling, HR, Payroll, Business Tech, Stores, Area Teams, and Global colleagues in order to maintain and improve processes- Excellent verbal and written communication skills, with the aptitude to train others and communicate complex technical information in a simple and effective way- Good organizational skills, time management, prioritization, & ability to comply with deadlines- Demonstrates proficiency to analyze complex issues, identify root causes, and implement solutions to improve system performance and user experience- Ability to work flexible hours**Why You’ll Love Working at H&M**- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues- We are an inclusive company where you’re encouraged to be yourself at work- You will have access to a large global talent community, where career growth and aspirations have no limits- We believe in supporting your overall wellbeing and offer comprehensive benefits- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS- This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.**Additional Information**Global BenefitsWe offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read