Wellness Manager

**Additional Information****Job Number** **Job Category**Spa**Location**Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico, 23403**Schedule**Full Time**Located Remotely?**N**Position Type** Management**JOB SUMMARY**Responsible for day-to-day management of Wellness staff and services. This includes, but is not limited to, managing the scheduling of wellness and fitness staff in order meet customer demands, ensuring quality of services align with the Sensei mission and standards, and that staff comply with resort operating policies. This person may also provide up to 10 hours a week of services in their area of expertise (fitness, yoga, mindfulness, etc.).- ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:- Supervise a team of service providers to ensure Sensei endorsed quality services are delivered to our guests. This will include, but is not limited to the daily operations, supervision, coordination, and administration, directly or indirectly of the wellness and fitness departments and retreat operation where needed.- Responsible for staff and scheduling with accuracy and timeliness, ensuring business volumes are closely monitored (i.e. groups, holidays, staff vacations) to meet guest needs and profit goals- Conducting interviewing, onboarding, training, coaching and counseling, reviews and off-boarding.- Follow up with team members using constructive feedback and motivation to address problems that affect job performance.- Manage the department’s payroll, timeclock edits, commissions, vacation planning, monitoring and rectifying any discrepancies.- Ensure the Fitness and Wellness facilities, equipment and storage areas are inspected daily, for both housekeeping and engineering concerns to ensure maintenance issues reported and followed up on.- Ensure monthly inventories of fitness and wellness goods, review par stocks, and lead times are completed on orders so as not to incur shortfalls.- Inspect areas to ensure that all equipment is properly stored and handled by the team on daily basis.- Conduct team meetings with Wellness Director, create agendas, submit minutes, and follow up on concerns.- Monitor and personally attend classes to ensure consistency and relevancy.- Update training manuals and monitor the training of new hires, verifying the readiness of new hires to start teaching classes.- Review guest feedback and follow up on day-to-day guest concerns.- Stay up to date on the latest research and practices and share with the team- Ensure confidentiality with respect to guest data according to HIPAA Regulations and Sensei confidentiality guidelines.- Analyze and evaluate the effectiveness of initiatives to ensure program goals and objectives are successfully achieved- Work with Wellness Director in developing training modules- Assist in development and presentation of the operating budget and upon final budget approval, assure that all functions operate within appropriated amounts- Maintain an attitude and philosophy consistent with the company mission, vision, and values- Display a high level of maturity, discretion, tact, judgment, and the ability to deal with confidential matters- Develop and maintain good working relationships with various organizations, both internal and external.- Act as a conduit between Guides, Experience Specialists, Providers and Guests.- Review and determine appropriate resolution ensuring policy and procedures are consistently followed.- Inform appropriate management of any potential situation that may require further attention. This includes but is not limited to: safety issues and concerns, OSHA compliance, ADA compliance, Equal Employment, legal compliance, sexual harassment including associates and guests. Follow up to ensure resolution is achieved.- Conduct both group and private classes.- Able and willing to adjust working hours and days off based on business needs- Perform all job duties In a safe manner and abide by all safety policies and procedures- Adhere to all company and departmental guidelines- Perform other tasks as requested by supervisor- Demonstrate warmth and sincerity in all interactions- Maintain a professional and welcoming demeanor in both verbal and nonverbal communication- Take ownership of all guest requests and be proactive in ensuring resolution as needed- Always maintain impeccable grooming and personal hygiene and wear uniform as directed- Uphold Sensei values in daily practices- Successfully complete all training and certifications needed for the position- Ensure the confidentiality and security of all guests- Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor- Other duties that may be assigned by management- Leadership - Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and inter