Passenger Operations Manager

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:From day one, you'll find a rich, collaborative global culture where your responsibilities will have a direct impact on the company's strategy and growth.Role Responsibilities:- responsible for building deep insights and understanding of our passengers' experiences and identifying opportunities, taking into account various factors such as pricing, economic conditions, and product features. You will be data-driven at all times.- be a data master, proficient in Excel for data processing and analysis, and capable of writing SQL and Python scripts.- balancing attention to detail with swift execution—ensuring that we do things quickly while maintaining high quality. Striking this balance can be challenging, but it will be one of your key strengths.- analyzing market trends, customer behavior, and competitive landscapes in Spanish-speaking Latin American countries to identify opportunities for growth and optimization across various categories.- creating and executing comprehensive strategies to drive category adoption and cross-category usage within DiDi’s mobility services.- working closely with various departments, including Marketing, Operations, Customer Service, Business Intelligence, and Product.Role Qualifications:- **Educational Background**: A degree in data science, engineering, economics, or another analytically focused field is preferred. All backgrounds are welcome if you believe you would thrive in a highly analytical environment.- Proven self-motivation and the ability to take ownership of tasks.- At least 4 years of experience in data analytics, business consulting, investment banking, or operations management.- Advanced knowledge of Excel and intermediate knowledge of SQL.- Proficiency in English and Spanish.- Detail-oriented with a hands-on approach and a strong teamwork mindset. Self-motivated with a strong affinity for problem-solving, driving action, and taking ownership of projects.- Experience in data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team. Previous professional experience in analytical or operational roles is preferred.- A curiosity and willingness to learn.**Preferred Qualifications**:- Demonstrated experience using programming languages or tools for data extraction and analysis, such as Python, Alteryx, Power BI, Tableau, etc.- Experience in the high-tech or Internet industry is a plus.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_