Customer Success Representative

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.**Customer**We focus on our customers’ success**Innovation**We create better solutions**Collaboration**We create success together**Inclusion**We always interact with others respectfully**Candor**We are open and honest with one another**Integrity**We do the right things and do things right**Accountabilities & Responsibilities**:- Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.- Coordinate responses from various internal stakeholders as required to assist in responding to customer inquiries- Problem solve moderately complex issues and analyzes possible solutions using procedures, guides and best practices- Execute contract review for order entry process for all Integer sites where customers procure products from- Work with multi-Site Planning and Operations to establish and communicate standard product lead times and/or temporary lead time changes- Partner with Operations and Sales to meet/exceed the needs of the customers to enable more growth- Support Operations and Sales goals while championing the requirements of customers- Communicate any customer requests to appropriate internal decision makers and escalate when necessary to resolve issues (i.e. expedite requests, recovery plans, end of life, quality, etc.)- Support and participate in any continuous improvement efforts in Customer Success to standardize and simplify processes.- Support Sales and Operations with data requirements for customer visits, business reviews and/or audits - Provide feedback to counterparts as it relates to customers’ order requirements- Performs and ensures accurate data input for quotes and quote tracking reporting.- Review and receive approval from account owner/sites and enters dates and/or change notifications to customers (Late Notification, Change Order, Parts Change, pull ins, Push Outs).- Interfaces with internal stakeholders to coordinate return good activity.- Follows and ensures compliance with multi-site informal and Standard Operating Procedures.- Understands key performance indicators and strives to meet/exceed expectations- Performs other duties as required.**Education & Experience**:- Minimum Education: Bachelor’s degree in business field or related field- Minimum Experience: 3+ years of experience in medical device or related field**Knowledge & Skills**:- Special Skills:- Sales and service acumen- Ability to work independently as well as within a team- Medical Device Manufacturing Customer Service experience preferred- Ability to communicate effectively across the organization throughout all levels both verbally and written o Good problem-solving skills- Extreme responsiveness and resilient- Customer focused and ability to manage multiple tasks simultaneously.- Demonstrated ability to be organized, act with urgency and adapt to meet deadlines in dynamic environment.- Strong computer skills including Microsoft Office products- Specialized Knowledge: o Experience with Oracle and Vendor Managed platforms is a plus**U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.