Soporte a Ventas

**Job Summary**:Incumbent support Sales Department and accounts to achieve or exceed assigned sales quotas and goals. Work closely with the Sales Department to ensure high customer satisfaction. Provide support for customers by developing and maintaining relationships. Introduce and sell new products, improve service levels, and reinforce marketing initiatives as per sales plan.Serve as internal support for the Sales Department and collaborate to achieve or exceed Region's sales quota and goals. Work closely with the sales representatives to ensure high customer satisfaction.MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)- Works with the Sales Rep to implement and audit reporting tools that monitor the financial profitability of the customer engagement. Provides lost sales reports by product lines.- Contact leads that we receive in from our web site, our callers, suppliers etc. to assess potential on the account before taking any further action.- Monitors slow moving and dead stock as needed. Support the sales Force in the movement of dead stock identifying potential customers through QlikView.- Meets goals and objectives: revenue, performance, and quality.- Work directly with local manufacturer representatives to develop and continually improve product knowledge, arrive at most favored pricing, and improve account profitability- Support Sales Force in get SPQ’S or product alternative when low GM is identified- Support Sales Manager and Sales representative in SPQ, product alternative when low GM is identified, pricing issues and sales data analysis.- Proactively interacts with the sales rep to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.- Follow-up on orders and quotes.- Helps to maintain and improve service levels. Provides ongoing service level satisfaction.- Acts as a backup contact for the customer if the Sales Rep is not available.- Assists with product shows, promotions, and product presentations.- Assists with the launching of any new products.- Assists to resolve customer issues, expedites back orders, handles return and special requests.- Prepare reports and promotional materials as needed (sample kits).- Assist with manufacturers and Avantor support people activities.- Provide support following up quotes, document control, filing and records maintenance, resolving open invoices/pricing, and forecasting, etc.- Responsible for maintaining metrics, and cost avoidance reports, etc.- Performs other duties as assigned.QUALIFICATIONS (Education/Training, Experience and Certifications)- College Degree or equivalent experience required- 3+ years of experience in distribution or pharmaceutical industry, preferred- Business to Business sales experience, preferred- 1 - 3 years bids and quotes experience or 2-5 experience within AvantorKNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)- Bilingual (English and Spanish) a must- Excellent written, communication and presentations skills.- Intermediate Computer Skills (presentation and spreadsheets)- Experience with technical documentation- Multi-Tasking to manage multiple duties simultaneously- Excellent communication and team interaction skills, routinely interacting with customers, manufacturers, and Avantor staff- Ability to work independently and successfully manage time and territory- Time management and organization skillsENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level. Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.A frequent volume of work and deadlines impose strain on routine basis.Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 25 lbs.**DISCLAIMER**:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.**EEO Statement**:- We are an Equal _Employment/Affirmative_ Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. _- For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW