External Fulfillment Program Manager Ii

**DESCRIPTION**:MX External Fulfillment (EF) includes a variety of programs: Vendor Flex (VF) and Direct Fulfillment (DF). Through these programs, Amazon works hand in hand with a wide range of sellers and vendors to ship products from their warehouses directly to our customers.The External Fulfillment Program Manager acts as the crucial bridge between operational teams and Leadership. Through direct involvement in daily operations, this role will identify and implement continuous improvement initiatives, ensuring seamless operational excellence in the interactions between our customers, sellers, and operations teams.Key job responsibilities- Drive program performance through comprehensive analysis of operational metrics and KPIs.- Lead deep-dive investigations into program challenges and opportunities.- Design, propose and implement strategies to optimize the program.- Partner with cross-functional teams to ensure program alignment and success.- Identify and execute improvement initiatives to enhance seller and customer experience.- Manage and streamline the escalation process by establishing clear protocols, filtering critical issues,and ensuring timely resolution of high-priority matters requiring leadership attention.- Analyze program health metrics.- Work with partners in Mexico Retail to onboard vendors on VF and DF, identify the potential vendors, lead negotiations with MX Retail team.- Influence the vision for MX and own goals for DF expansion in the country, transportation Execution and provide visibility to key metrics through regular business reviews with internal stakeholders and Leaders (Weekly, Monthly, Quarterly Business Reviews).- Work with Direct Fulfillment and Vendor Flex colleagues in Retail, Account Management, Product, Tech to build processes and tools to enable scalable and flexible operations and drive growth towards program goals.Measure business growth ( GMS, selection, So-Roos, Contribution profit, volume). Develop mechanisms to provide visibility to performance and hold partners accountable.A day in the lifeAs the External Fulfillment Program Manager, you'll be at the heart of our logistics operations, driving excellence through data-driven decisions and strategic improvements. Your day will combine reviewing operational dashboards, conducting deep-dive analyses, and managing critical escalations. You'll coordinate with multiple stakeholders while serving as the key liaison between operations and leadership. From analyzing vendor performance data to leading improvement workshops, you'll blend analytical thinking with practical problem-solving to drive program success.About the teamInclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.**BASIC QUALIFICATIONS**:- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Experience defining program requirements and using data and metrics to determine improvements- Speak, write, and read fluently in Spanish- Speak, write, and read fluently in English**PREFERRED QUALIFICATIONS**:- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL