4pl Operational Excellence Coordinator

**OIA Global** provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.**Summary: 4PL Operational Excellence Coordinator**The 4PL Operational Excellence Coordinator will be hands-on in optimizing the execution of carrier and/or freight forwarder contracts. The focus will be on performing the necessary activities to ensure the smooth transportation of goods using various modes such as rail, road, air, and sea. The day-to-day responsibilities will involve actively managing the operational execution of 4PL processes according to the service requirements of our customers. This includes tasks such as booking shipments, handling documentation, monitoring track and trace activities, and maintaining data integrity throughout the logistics journey. This role will play a crucial part in performing the operational tasks necessary to deliver efficient and effective logistics services, meeting and exceeding the expectations of our customers.**Supervisory Responsibilities**:- None**Duties and Responsibilities**:- **Operations and Processes**- **Booking**: execute the whole booking process across customers and business divisions as described in the operating procedures and customer specific instructions- **Documentation**:oversee documentation activities and customs declaration, ISF (Import Security Filing), VGM (Verified Gross Mass), Shipping Instruction, Draft Bill of Lading and documents sent to the final consignee- **Data Integrity -**daily checks on Data Accuracy in all shipments- Keep a clean and orderly inbox in Outlook, Fresh Service and any other mailing/ticketing tools used- Ensure that our technology platform is used to create/maintain highly efficient processes.- Ensure that company-wide quality processes are implemented and maintained.- Keep clean workflows by timely executing all tasks and updating all shipments.- Report any service risks and deviations from standard procedure by raising Exceptions.- Actively engage with our Quality Management System to ensure compliance with Industry leading standards, such as AEO and ISO**- **Customer Service**- Create a culture of operational excellence in the way you provide customer service and perform your daily tasks.- Be proactive and professional in your communication/relationship building with all stakeholders and ensuring optimal customer service.- Optimise every opportunity to help the customer and develop business opportunities for OIA Global.- Work closely with colleagues and third parties to ensure smooth operations to deadlines.- Deliver (alternative) solutions to customers where possible to minimize the impact on the scheduled delivery upon changes to the schedule.- **Team Relationships**- Lead and cooperate with colleagues to create a positive working environment.- Assist with onboarding of new staff in the team as required.**Required Skills and Abilities**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Excellent interpersonal skills with a high-touch customer service approach.- Excellent oral and written communication skills.- Project management skills with the ability to handle multiple high-level projects at once.- Knowledge of MS Office with emphasis on Excel and Outlook.- Detail orientation and strong ability to prioritize in a fast-paced environment.- Excellent reasoning, negotiation and listening skills.- Ability to function autonomously and use good judgment in a diverse, global environment.- Ability to adapt to changing environments and maintain positive relationships with a variety of people and customers in a cross-cultural environment.**Education and Experience**:- Previous customer service experience.- Previous operations experience and/or account management experience in the international supply chain, logistics, and transportation projects a plus.**Physical Requirements**:- Prolonged periods of sitting at a desk and working on a computer.- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.OIA Global is an Equal Opportunity Employer. All qualified applicants will