Senior Customer Succes Manager
hace 4 semanas
About Us Holly AI is an AI-powered platform helping US healthcare providers manage their patients' communication today. An AI-powered front desk agent that automates patient journey workflows —from scheduling to no-show recovery, payment follow-ups, and answering patient inquiries through natural, human-like conversations via Voice, SMS, and Web. Role Overview The Senior Customer Success is responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across their assigned book of business. The CSM plays a critical role in cultivating a best-in-class customer experience, retaining our customers, engaging our new trials, and expanding the usage of our product suite and services. The CSM is responsible for fostering deep relationships with their customers, understanding their business and needs, acting as a customer advocate, and delivering solutions to meet their challenges. Responsibilities Lead and mentor a team of Customer Success Managers supporting clients across the US. Own the customer journey post-sale, from onboarding and training to adoption, expansion (upsell or cross-sell), and renewal. Be accountable for net dollar retention (NDR), churn reduction, and upsell / cross-sell growth across the US customer base. Build and iterate on scalable customer success playbooks, processes, and tools to improve product adoption and engagement. Serve as a strategic partner to key clients—building executive relationships, leading business reviews, and identifying opportunities for deeper value. Act as the voice of the customer internally, partnering with Product, Sales, and Operations to translate feedback into product and service enhancements. Regularly review and analyze account health, usage metrics, feature adoption, and support activity to identify at-risk accounts and implement win-back strategies. Work closely with Sales and Marketing on common initiatives for both new and existing clients. Skills / Requirements Bachelor's degree in Communications, Business, Marketing, Engineering, or a related field. 3+ years of experience in strategic or analytical roles within SaaS, with at least 2+ years leading or mentoring customer-facing teams. Strong project management and prioritization skills—you can balance strategic thinking with hands-on execution. Strong numerical analysis and familiarity with tools like Excel, Google Sheets, or other platforms to derive insights. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Ability to engage senior stakeholders and translate business needs into actionable plans. Experience in healthcare or healthtech is a strong plus. Spanish proficiency is a plus, but not required. Benefits Work‑from‑home The chance to be a key player at a scaleup that's growing fast and revolutionizing the healthcare space in the US. An incredible international team of smart and supportive people. Monthly salary range $3K - $4K USD depending on experience. Performance bonuses. How to Apply Work Location: Remote Pay: $50,000 - $70,000 per month #J-18808-Ljbffr
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Senior Customer Success Manager
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Veracruz, México Skyhigh Security A tiempo completoMexico City, Distrito Federal, Mexico Role Overview As a Senior Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity...
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Analysis Senior Manager
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Veracruz, México Provident México A tiempo completoAnalysis Senior Manager # ; As our Senior Manager, you will be the driving force behind operational performance improvements.Influence Results through sophisticated analysis and actionable recommendations.Generate comprehensive diagnoses, root cause analyses, and performance profiling (good / bad) to replicate successes and resolve issues swiftly.Bachelor's...
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Project management senior manager
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Veracruz, México Hays A tiempo completoSenior Project Manager – Saa SJob Type:PermanentWork Scheme:RemoteYour New CompanyThis company provides a comprehensive Saa S platform designed specifically for the hospitality and restaurant industry. The platform helps restaurants, bars, hotels, and catering businesses digitalize and optimize operational processes, improve productivity, reduce costs, and...
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Senior Account Manager
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Veracruz, México Workplace Options A tiempo completoFounded in , WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...
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Gerente Comercial Senior
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Customer Success Manager
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Veracruz, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
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Senior project manager
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Global Resolution Manager — Hybrid Incident Leader
hace 19 horas
Veracruz, México Nutanix A tiempo completoOverview Global Resolution Manager — Hybrid Incident Leader Salary: MXN 882,000 - 1,236,000 A leading technology company is seeking a Senior Customer Facing Resolution Manager in Mexico City to lead critical incident management and champion customer success. This hybrid role requires a minimum of 3 years in escalation management or technical support,...
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Project Management Senior Manager
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Veracruz, Ver., México Hays A tiempo completoSenior Project Manager – SaaS Job Type: Permanent Work Scheme: Remote Your New Company This company provides a comprehensive SaaS platform designed specifically for the hospitality and restaurant industry. The platform helps restaurants, bars, hotels, and catering businesses digitalize and optimize operational processes, improve productivity, reduce costs,...
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Strategic Insights Senior Manager
hace 4 semanas
Veracruz, México Payjoy A tiempo completoStrategic Insights Senior Manager Seniority level : Mid-Senior level Employment type : Full-time Job function : Research, Analyst, and Information Technology PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets achieve financial stability and success. Our patented technology for secured credit provides an...
